Operations Mgr., Ont, Gsrc,, Global Solutions And Risk Compliance

Operations Manager Amazon com operates in a virtual global ecommerce environment without boundaries and operates a diverse set of businesses in seven countries including Retail third party marketplaces e-commerce platforms web services for developers We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills We value your passion to discover invent simplify and build We are looking for talented Compliance Operations Manager to support our rapidly growing and evolving businesses You will support the business by managing compliance managers who will in turn manage specialists working on classifying the products The classification should be according to the country specific transportation storage customs regulations and trade requirements You will work directly with various teams within Amazon like Program Retail Fulfillment Center Legal and other variety of global internal businesses and vendors to drive operations goals related to product compliance import export compliance across the supply chain Roles and Responsibility You will be responsible for multiple operations teams supporting multiple categories that work on Amazon Catalog to classify products which in turn enable a reliable and operationally effective flow of products across borders and thus suffice Amazon internal customers across the globe North South America Europe Middle East Africa and Far East region to deliver to their requirements Duties may include taking part in planning organizing and directing the work to Compliance Managers SME s strategize and drive compliance managers to execute procedures on work received to estimate time on new jobs received to check accuracy quality of classification done to ensure associates time records are maintained accurately and to ensure Operational goals are met As an operations manager you would be responsible for managing a team of around 60-70 associates and would have 3-4 compliance managers reporting into you Manage specialists and managers in driving operations goals and in turn support internal business units to ensure compliance with Custom regulations and other compliance requirements Manager of frontline managers for core tasks within the programs Collaborate with various Amazon teams Stakeholders across geographies to formulate strategy seek automation opportunities and leverage technologies Work with Amazon s internal technology teams to develop thoughtful scalable creative compliance business processes and leverage data to improve Compliance at Amazon Link all the programs to business metrics and built solutions keeping that in mind Drives the culture of Inclusion diversity in the team Key Performance Areas Attracts talent makes right hiring decisions along with Onboarding and continuous development of team Deliver business goals for processes handled Drive meets the Operational goals for respective business functions measured under Cycle Time Productivity Quality Cost metrics Mentor and guides Quality lead Process Expert to manage quality to improve process efficiency to minimize variation and to conceptualize design deliver trainings to the team BASIC QUALIFICATIONS Bachelor degree in Computer Science Engineering Operations Supply Chain or other technical field 8 years work experience 5 years of experience in a people management role managing at least 2-3 managers and span of 50 people organization Excellent communication and leadership skills Adaptable to work in an ambiguous dynamic environment with tight deadlines Demonstrated strong tactical level operator comfortable with data analysis and detailed investigation able to coordinate workload Dedicated or committed to creative problem solving Outstanding attention to detail analytical skills PREFERRED QUALIFICATIONS Have worked in Product Compliance regulation Trade Compliance area Experience certification in Lean Six Sigma methodologies are advantageous Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner