Key Account Manager – E-commerce Quick Commerce

22 hours ago

Noida, India Shefali Agrawal (Proprietor of E Friend Technologies) Full time

Job Description Job Title: Key Account Manager E-commerce / Quick Commerce Location: Noida Department: E-commerce / Sales Reporting To: Ecom Head Role Summary: We are seeking a dynamic and driven Key Account Manager (KAM) with expertise in managing accounts across e-commerce and quick commerce platforms. The ideal candidate will have hands-on experience in onboarding new categories, strong operational knowledge of online platforms, and proven ability in relationship building and business development. Key Responsibilities: Channel Management: o Manage key accounts across major e-commerce (Amazon, Flipkart, etc.) and quick commerce (Blinkit, Instamart, Zepto, etc.) platforms. o Develop and execute business plans to achieve revenue and margin targets across all platforms. Category & Product Onboarding: o Lead the onboarding process for new categories and SKUs across platforms. o Ensure accurate listing, content hygiene, pricing, and inventory alignment in collaboration with internal and external teams. Business Development: o Identify category growth opportunities, white spaces, and product expansion potential across platforms. o Drive visibility and sales through promotions, campaigns, and exclusive launches. Relationship Management: o Build and maintain strategic relationships with platform category teams and internal stakeholders. o Serve as the single point of contact for all key account activities, issue resolutions, and business alignments. Analytics & Reporting: o Monitor performance metrics, category contribution, and sales trends. o Share regular reports and insights with leadership to drive informed decisions. Requirements: Graduate/Postgraduate in Business, Marketing, or a related field. 36 years of experience in e-commerce or quick commerce account management. Sound understanding of platform operations, category management, and digital trade marketing. Experience in onboarding and scaling new categories online. Excellent communication, negotiation, and stakeholder management skills. Proficiency in Excel, PowerPoint, and analytics/reporting tools. Preferred Experience: Prior exposure to toys or baby hardlines categories would be a strong advantage.

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