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Its Support Associate Ii, It Services

1 month ago

Panchkula, Haryana, India Amazon Full time

1 years of corporate setting Windows Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems High school or equivalent Bachelor s Degree from an accredited university or equivalent Excellent customer facing skills 1 years of experience troubleshooting skills in a multi-user high availability environment 1 years of experience with PC hardware troubleshooting repair deployment and liquidation 1 years of computer networking experience Ability to identify and proactively resolve or escalate issues Willingness to learn and apply new procedures and technology Proficient in English As an ITS Support Associate you ll be the go-to expert for Amazon s global corporate employees providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted Amazon s ITS Support Associates are committed dependable and customer focused on the IT experience ensuring our employees have the tools and resources they need to stay productive and efficient ITS Support Associates have a solid understanding of IT standards systems and equipment deployed throughout Amazon They adapt to new processes and procedures quickly communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity Your day will be filled with exciting challenges and opportunities to showcase your technical expertise You ll engage with Amazonians across various teams owning and understanding their unique IT needs and providing personalized support You ll be a trusted advisor a problem-solver taking initiative to diagnose troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape Key job responsibilities Provide on-site hands-on support for hardware software and IT peripherals diagnosing troubleshooting and resolving issues successfully with efficiency escalating as needed Determine appropriate procedures accurately documenting actions or deviations to improve global service improvements Communicate and collaborate with customers peers and internal teams through various channels to troubleshoot resolve issues and implement solutions Prepare hardware and assist managing IT asset inventories tracking usage and conducting audits Help train and onboard new team members and Amazonians Grow and learn the latest technologies to stay ahead of the curve continuously expanding knowledge and skills About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation We foster an inclusive and collaborative environment where every voice is heard and every idea is valued Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide Inclusive Team Culture Here at Amazon it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon gender diversity conferences inspire us to never stop embracing our uniqueness Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledge-sharing and career-advancing resources helping you develop into a better-rounded professional If you re ready to join a team of passionate problem-solvers and make a real impact apply now to become an ITS Support Associate at Amazon Bachelor s degree in Computer Science or IT related field CompTIA A CompTIA Network Cisco CCNA Linux Redhat Microsoft hardware installation AWS or other industry relevant certifications Experience with client server and network services DNS DHCP OSI Model and TCP IP Experience with audiovisual video conferencing or event support Experience in Active Directory and Windows Server backup solutions Understanding basic concepts of information security Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner