Deputy Manager

4 weeks ago

Chennai, Tamil Nadu, India SBI Payments Services Private Limited Full time
Job Description

Role Purpose

Responsible for sales of various SBI Card products in an assigned geography, usually 2-5 regions comprising of 80-200 branches of an SBI Circle, through a large team of 100-200 NFTEs spread across branches and various other points of sales identified by the bank relationships.

Role Accountability

- Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives
- Maintain good working relationships at local level with stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service
- Drive execution of special segment/product/program focused campaigns in assigned geography
- Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels across assigned geography
- Responsible for hiring and performance management of NFTEs in assigned area
- Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity
- Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
- Attend Region/Module P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders
- Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared
- Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence
- Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities
- Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the staff
- Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups

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