Support Engineer

2 weeks ago

Bengaluru, India Marlabs Full time

Job Description

Job description

- Technical Support Lead who can provides post production support of application
- Define optimize support process
- Monitoring of application availability, performance and initial triage of Product related incidents
- Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs
- Redirect any issues requiring further analysis to the development team
- Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired
- Complete regular operational activities to maintain environments with minimal disruption and higher availability
- Proactively Monitor Infrastructure and Application Components to improved customer experience

Qualification

- 7 years of experience in a leading application support team
- Well-versed with
- Analyzing application logs
- Good understanding of MSSQL DB, query optimizations, trouble shooting
- Application integrations like Payment gateway, Email etc
- Triaging of issues
- Communications
- Experience on any monitoring tool like Splunk, Dynatrace etc
- Excellent communication skills
- Exposure to programming (Java/Python/PHP) to debug an issue and resolve basic ones on top of production support experience
- Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing Cloud hosted application operations.

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