Socialpilot - Associate - Customer Support (1-6 Yrs) Ahmedabad (after-sales/customer Service)

3 weeks ago


Jamnagar, India SocialPilot Full time

What you will do- Proactively support customers with prompt friendly and accurate solutions through any medium or channel including phone email chat and social media - Work closely with customers to understand their measures of success and identify areas for improvement- Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers- Collaborate with other departments such as sales technical support and product development to address customer needs and improve overall customer satisfaction - Educate customers on product usage guiding them through processes and troubleshooting steps- Ensure Customer Satisfaction and create a WOW experience ref updazz com



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