Resort Manager

Position: General Manager / RESORT MANAGER – Premium Hill Station , South India

Company: Leading Domestic Hotel Brand

Location: Well Known Hill Station in South India

About the Company:

We are hiring on behalf of our Client, a prominent Domestic Hotel Brand that holds a substantial presence in the Leisure segment across India. With over 50 properties in its portfolio, including Owned and Managed Resorts Properties in prime destinations across India, they are committed to offering unforgettable experiences to their guests while fostering a rewarding work environment for their employees.

Job Description:

The General Manager/Resort Manager will oversee the operations of a prime Resort with 120 Rooms in the picturesque hill landscapes of South India. You will be responsible for ensuring the highest level of Guest satisfaction, operational efficiency, and team performance.

Key Responsibilities:

- Operational Excellence: Lead all aspects of Resort Operations, including guest services, housekeeping, F&B, Front Office, Maintenance and more. Maintain the highest standards of quality and service and to curate exceptional Guest Experiences.
- Team Leadership: Recruit, train, and manage a diverse team. Foster a positive work culture that encourages teamwork, growth, and exceptional service.
- Guest Relations: Interact with guests, addressing concerns, and ensuring their needs are met promptly. Strive to create a personalized and memorable experience for every guest.
- Financial Management: Manage the resort's budget, monitor expenses, and drive revenue generation. Implement cost-effective measures without compromising on quality.
- Sales and Marketing: Collaborate with the Sales and Marketing teams at Regional / Corporate Office to promote the resort, increase bookings, and explore opportunities for business growth.
- Maintenance and Upkeep: Oversee the maintenance of the resort's facilities, ensuring they are well-maintained, safe, and aesthetically pleasing.
- Compliance: Ensure the resort operates in compliance with all relevant laws, regulations, and company policies.

Qualifications and Experience:

- Bachelor's Degree in Hospitality Management or related field .
- Proven experience as a Resort Manager/Unit Head or in a similar leadership role at a Leisure Destination within the hospitality industry.
- Strong understanding of Resort/Leisure Hotel Operations, guest service, and financial management.
- Qualitative total Experience of 10-15 years with an F&B Background is preferred.
- Owner/Operator Relationship Management capabilities.
- Exceptional Leadership and Team Management skills.
- Ability to thrive in a fast-paced environment, adapting to changing circumstances.
- Good Communication skills and Interpersonal Relations.

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