Process Executive

2 weeks ago

Chennai, Tamil Nadu, India Cognizant Full time

Team Lead - O2CQualification Bachelor Post Graduate Degree in Commerce exclusion BE BTech MCA Arts Science Graduates Responsibility Business Customer Updating customer master entering PO request in ERP applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfactionProject Process Ensure process guidelines are followed and met as documented Meet process SLAs metrics - productivity and quality targets within the established timelines Create and maintain customer accounts Process predefined number of transactions as assigned Raise process related issues concerns on time with process and team leads Stay updated with the process knowledge changes refer to knowledge updates repositories to effectively process transactions Record data relating to production statistics enduser related notes etc as appropriate Adhere to shift handover processes Adhere to security practices set by organization Provide updates and submit reports related to own area of work People Team Management Complete mandatory training for self as identified Align individual goals with team objectives work cohesively with the team Contribute to and participate proactively in knowledge sharing sessions Participate and contribute to organizational activities Record own attendance and time sheet related data Must Have Skills MS Excel OrdertoCash AccountsReceivable

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