Reservations Associate

Additional Information Job Number25125717 Job CategoryReservations LocationCourtyard Mahabaleshwar 19 B Metgutad Panchgani-Mahabaleshwar Road Mahabaleshwar Maharashtra India 412806 ScheduleFull Time Located RemotelyN Position Type Non-Management POSITION SUMMARY Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs determine appropriate room type and verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Communicate information regarding designated VIP reservations Input and access data in reservation system Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department Oversee accuracy of room blocks and reservations Input group rooming lists using reservation systems revise room blocks to maintain the required number of available rooms and keep organized files of all groups Set-up proper billing accounts according to Accounting policies Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you