Freshers Electrical

4 weeks ago

Kolkata Mumbai Pune, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Provide technical support and customer service via phone, email, or chat for products related to electrical, electronics, mechanical, or automobile systems.
- Understand product features and functionalities to assist customers effectively.
- Troubleshoot and resolve basic technical problems by guiding customers through standard processes.
- Log and document customer issues and solutions in the CRM or ticketing system.
- Escalate unresolved or complex issues to higher-level technical teams.
- Participate in training sessions to enhance product knowledge and customer handling skills.
- Collaborate with cross-functional teams to resolve customer issues and improve service quality.
- Adhere to company policies and work schedules, including shift rotations if required.

Eligibility & Requirements:

- Fresh graduates in Electrical, Electronics, Automobile, or Mechanical Engineering.
- Basic understanding of technical concepts related to your engineering discipline.
- Good verbal and written communication skills in English.
- Problem-solving mindset with a customer-oriented approach.
- Willingness to work in shifts, including nights and weekends as needed.
- Computer literacy and eagerness to learn new software/tools.
- Ability to work well in a team environment.

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