Manager, Quality Assurance

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience As a Quality Assurance Manager working onsite in Ahmedabad India youll be a part of bringing humanity to business experienceTTECWhat Youll be Doing Do you have a passion for leading mentoring and coaching Looking for an opportunity to learn more about the industry gain direct management experience Youll support and motivate your team to make sure theyre on track to meet goals Your flexibility will help you work to answer questions resolve issues and interpret data From there youll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call Youre an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done Youll report to the Senior Manager Were looking for a leader to Act as one as you will encourage and motivate you team to resolve issues accomplish goals and influence their career mobility During a Typical Day Youllxc2xb7 Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services products or processes of projectsxc2xb7 Bring your time management and organizational skills to manage multiple complex onxe2x80x90going tasks while monitoring absence and attendance of your teamWhat You Bring to the Rolexc2xb7 Minimum 1 year call center or equivalent work experiencexc2xb7 Continuously promote a performance-driven culture and always work towards reaching for amazingxc2xb7 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksxc2xb7 A solution-oriented mindset to ensure happy customersxc2xb7 Understand interpret and manipulate data for reportingxc2xb7 Consistently mentor and inspire othersWhat You Can Expectxc2xb7 Supportive of your career and professional developmentxc2xb7 An inclusive culture and community minded organization where giving back is encouragedxc2xb7 A global team of curious lifelong learners guided by our company valuesxc2xb7 Ask us about our paid time off PTO and wellness and healthcare benefitsxc2xb7 And yes a great compensation package and performance bonus opportunities benefits you d expect and maybe a few that would pleasantly surprise you like tuition reimbursement Visit https mybenefits ttec com manual for more information About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and hypergrowth brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belonging and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way LI-Onsite