Assistant Manager It

Job Number 24164453 Job Category Information Technology Location Courtyard Shillong Jail Road Police Bazar Shillong Meghalaya India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYLeads and operates Information Technology IT discipline for properties and managed offices in scope Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations Provides support to operations leaders for owner relations and negotiations on IT matters Once handed over from the direct manager accountable for new opening acquisition construction oversight countdown and live operation Executes property internet support Works with direct manager on vendor management and product development for the assigned market CANDIDATE PROFILEEducation and Experience Hotel or Hospitality Management education awareness of global hospitality technology trends Experience in assignments at international locations Back of the house and guest facing operational and technical experience with hospitality management systems Minimum 3 years in an Associate Supervisory role OR Bachelor s degree level or equivalent Minimum 2 years project management experience Proven negotiation skills CORE WORK ACTIVITIESGeneral Maintains status documentation goals scorecard LPA tracking etc to verify accuracy Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results Monitors assigned company owned and managed offices to verify IT operations are running effectively Meets with direct manager to provide updates on IT activities and business plans Meets with business point of contact of each property General Manager Director of Finance etc or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans Produces follow-up report action plans and information distribution Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners People Owns IT vendor relationship for properties in scope Participates in the Talent Acquisition process according to company procedures Verifies induction program for new associates or associates transferring to new role is effective Trains associate s to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave Performs LPA s on a timely basis and allocates sufficient time research and effort to verify the process effectively benefits the development of associates Verifies effective communication training and execution of all talent development programs and related initiatives Develops a personal management style that is intended to bring positive results from Associates Builds and maintains positive and effective relations with direct team members Product Strives to remain informed on the most up to date knowledge regarding vendor activities Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market city Where assigned delivers pilot phase early review completion recommendation report and relevant documentation Where assigned documents technology pilot scope and objectives with business partners Process Maintains IT inventory for the assigned properties offices in cluster Manages cluster IT Agreements for assigned properties Verifies cluster associates are treated appropriately and in alignment with local operational practices Verifies the execution and tracking of rollouts on a timely basis Compiles seeks approval monitors and strives to meet operating budgets manages expenses using tracking and forecasting tools and engages with the accounting team closely Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements Monitors flow of issue management amongst continent support desk vendors and cluster organizations to verify effectiveness Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community Implements cluster IT policies and procedures as received by regional IT Attends IT Education Calls Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office Completes other reasonable duties as requested by leadership Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you