Microsoft Dynamics 365 CRM Functional

2 weeks ago


Bengaluru, India Tata Consultancy Services Full time

We are Hiring for Microsoft Dynamics 365 CRM Functional Location Pan India EXP : 6-8 Years Microsoft Dynamics 365 CE Functional consultant – Job Description Responsibilities The candidate will work with the Sales & Marketing teams and help them configure the demo environments for the client demos. The candidate should have the ability to understand business scenarios and provide solutions that leverage the Dynamics 365 platform. The candidate will also help in translating the business requirements in Epics and User Stories. The candidate will also be responsible for helping to conduct trainings for team members of the technology solution and create and maintain knowledge sharing documentation. Knowledge of Dynamics 365 business applications for Customer Engagement and the related SDK Proficient with configuration, customizing, and integrating Microsoft Dynamics CRM. Significant experience working with Dynamics 365 Online and Microsoft Power Platform including PowerApps (Canvas, Portal and Model Driven Apps), Power Automate, Portal Pages and Dynamics 365 CE Apps. Must have experience working on Business rules, workflows, Power Automate flows. Additional Skills Experience in DevOps would be an added advantage. Related D365 Certifications would be an added advantage. Experience with JAVA Script. Experience & Background Bachelor's degree in business administration, computer science, or equivalent Min 4-6 years of experience as a business analyst/functional consultant Proven track record of successful Microsoft Dynamics 365 Field Service, Customer Service, Sales implementation Certification for a Functional Consultant role in Dynamics 365 Customer Insights, Dynamics 365 Sales, or Dynamics 365 Customer Service and Field Service Experience in user training activities Skilled in system configuration, customization, and data management within Microsoft Dynamics 365 Gap analysis between customer needs and Dynamics 365 capabilities Pre-sales and demo experience Strong analytical and problem-solving abilities, with a talent for converting business requirements into practical solutions Highly organized and able to work independently without guidance Excellent communication and interpersonal skills to work with different stakeholders Excellent command of spoken and written English



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