▷ (Apply Now) C2C Process Expert

3 weeks ago

Bengaluru India Capgemini Full time

Job Description

Your Role:

The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes.Leveraging deepening knowledge of Cash Applications, They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure.

In this role you will play a key role in:

- Manages a team of Order To Cash process and monitors the overall team performance efficiency and quality.
- Client POC for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
- Initiates process optimization and standardization activities. Responsible to keep the process documentation up to date and initiates any required updates.
- Proactively monitors and seeks for improving team and process KPIs.
- Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely.

Your Profile :

- Have excellent command of the functionalities of the technology used for the delivery of services in different client context.
- Apply complex analytical models and problem-solving techniques and methodologies to the specific context.
- Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client.
- Understand the cost drivers of the services and supports effective usage of them in the service delivery.
- Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery.
- Identifies and escalates out-of-scope requests.
- Ensures clearing and reconciliations is performed in a correct and timely manner.
- Ensure cash collection targets are met Escalates potential and significant cash forecast deviations to the Client.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

- We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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