Senior Manager, Benefits Delivery

About McDonalds in India One of the world s largest employers with locations in more than 100 countries McDonald s Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe McDonalds has an exciting opportunity for a Senior Manager Benefits Delivery Benefits Lead role based in our India Global Business Services Office You will be responsible for operationalizing strategic changes in benefits strategies and programs designed by the PS Total Rewards team You will oversee the implementation and administration of benefits processes for both the US and IOM segments ensuring operational excellence and alignment with strategic goals The candidate is expected to reside within India Responsibilities In addition to following McDonalds policies and procedures principal accountabilities include but are not limited to Strategic Communications Implementation Translate strategic changes in benefits programs policies and practices from the PS Total Rewards team to the Scaled Services team for implementation Effectively communicate these changes to Benefits Specialists providing clear guidance and support for seamless execution Team Leadership Oversight Manage the daily responsibilities of Benefits Specialists ensuring alignment with broader organizational objectives and high-quality service delivery Oversee Leave Separation and Offboarding activities ensuring compliance with company policies and regulatory standards Provide coaching and support to team members to build capabilities and foster a culture of continuous improvement Operational Excellence Process Improvement Oversee benefits administration activities handled by the Scaled Services team regularly assessing efficiency and effectiveness Identify and implement process enhancements to optimize workflows reduce errors and improve the employee experience Escalation Issue Resolution Act as the secondary escalation point for complex or unresolved benefits program issues ensuring timely and effective resolution or further escalation as required Collaborate with cross-functional teams including HR Legal and external vendors to address and resolve escalated issues Compliance Data Management Maintain accurate and up-to-date records of all benefits-related activities including vendor contracts agreements and system updates Ensure data integrity and confidentiality while complying with federal state and international regulations governing benefits administration Qualifications Basic Qualifications Degree in Human Resources Business Administration Total Rewards or related field advanced degree preferred Proven experience in roles responsible for talent rewards or benefits delivery Experience operating in large multi-national corporations in a highly matrixed complex structure Experience working across many countries and cultures Understands the needs and challenges of global leaders Extensive experience collaborating with and leading global teams across various regions Expert in driving cross-functional initiatives ensuring organizational objectives are met seamlessly Demonstrated ability to operate as a people manager leading diverse complex teams fostering a culture of innovation and collaboration across global markets Preferred Qualifications Total Rewards Expertise Skills Technical knowledge in areas of total rewards benefits delivery and HR processes Excellent analytical problem-solving and data-analysis skills Ability to write well and communicate effectively across all layers of the organization Knowledge of HR compliance and data privacy regulations Strong business acumen Open to learning new systems and processes Exceptional communication verbal and written and interpersonal skills Positive attitude and a willingness to learn self-starter Strong ability to influence others able to build and drive a strong business case for people as a growth driver Continuous improvement and growth mindset