Emerging Markets

3 weeks ago

Bengaluru, Karnataka, India Biocon Biologics Full time
Job Description

OVERALL, JOB RESPONSIBILITIES:

- Own the Servicing of orders for regional Sales Teams in the defined customer service framework for timely issue resolution
- Validate demand over the horizon, assigns prioritization to demand/orders/customers
- Validates the demand with POs available, LCs required, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation and any other Customer Specific requirement to ensure that the plan is achieved.
- Analyse the order status in our systems
- Gather information on scheduling, material receipt and dispatch schedule
- Highlight any potential issues which might affect defined timelines
- Take end to end ownership of the assigned order for the regio
- Driving all documentation related to shipments with CFT teams.
- Drives the Shipment planning with Logistics teams and mitigates risks/ delays proactively to incur no demurrage/ penalties on shipments.
- Attend all relevant meetings to get data and information on all open orders for the region and their status updates
- Identify issues (e.g. artwork approval, batch size, minimum order quantity etc.) which are to resolved/ approved/ exempt by the sales teams.
- Arrange cross functional meetings to resolve bottleneck related to priority orders in order to ensure OTIF is met.
- Gather feedback from timely resolution of issues with concerned stakeholders
- Identify all outstanding/ open orders for defined priority customers
- Analyze issues which need immediate escalations to cross functional teams for timely resolutions
- Prioritize orders / customers basis defined parameters
- Identify key stakeholders who need to be engaged to resolve outstanding issues
- Provide the Head of Emerging Market SCM, with detailed analysis on all outstanding orders that are to be discussed in the meetings

Supply Chain Technology and Automation:

- Identifies opportunities for implementing IT & Automation in Order Management processes improving Supply Chain visibility
- Drives the implementation and rollout cycle for all IT & Technology Automations within SCM jointly with IT.

Knowledge and Skills:

- Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI)
- Good understanding with experience of Supply Chain essential, preferably Pharma
- Ability to identify areas for improvement and propose innovative solutions.
- SAP Knowledge Essential
- Strong analytical and problem-solving skills; Attention to detail
- Effective communication skills
- Decision making, ability to prioritize on a dynamic basis
- Negotiation skills / Conflict resolution
- Ability to manage multiple stakeholders
- Ability to understand and work around constraints
- Plant PPIC concepts clarity, prior experience essential
- Excellent time management skills and ability to meet tight deadlines
- Excellent customer service skills
- Excellent oral and written communication skills

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