Urgent Search: Manager Service Assurance For Mumbai

4 days ago

Mumbai Maharashtra, India Talent Leads Consultants Full time

This role will be leading the Strategic Planning Deployment Maintenance and Performance of the Fibre Network Infrastructure Service Delivery Service Assurance Key Responsibilities Fibre Network Strategy Operations Develop and lead the strategic expansion modernization and maintenance of the fibre network Oversee network design build-out splicing testing and commissioning activities Ensure high network uptime redundancy and future scalability aligned with business growth Service Delivery Management Lead the provisioning and activation of customer services FTTH leased lines enterprise services etc within defined SLAs Optimize workflows between sales planning installation and technical support teams to ensure smooth onboarding Monitor and improve order-to-activation timelines and customer experience KPIs Service Assurance Leadership Own and manage fault resolution processes across the fibre network and customer connections Implement proactive network monitoring and automated alerting systems Drive continual improvement in service availability MTTR Mean Time to Repair and customer satisfaction Cross-Functional Coordination Collaborate with NOC Field Teams and other teams to ensure a seamless customer journey Ensure alignment between network capabilities and service offerings through coordination with Product and Sales teams Lead incident management and service restoration during major outages or disasters Performance Monitoring Reporting Define and monitor SLAs KPIs and operational dashboards for all functions under scope Report performance metrics to executive leadership and recommend improvements Ensure regulatory compliance and accurate record-keeping Team Leadership Development Lead a multidisciplinary team of engineers planners service delivery managers and field technicians Build a culture of accountability innovation and customer-first mindset Mentor senior managers and develop succession plans Budgeting Vendor Management Manage capital and operational budgets for fibre deployment service operations and maintenance Oversee vendor selection performance and contract negotiations Drive cost-efficiency without compromising service quality

  • [Urgent] IT Service Assurance Manager

    2 weeks ago

    Mumbai, India SUN PHARMA Full time

    Hi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with...

  • Customer Service-jewellery Ecommerce Tardeo

    4 days ago

    Tardeo, Mumbai, Maharashtra, India Sapphire Search Full time

    **Urgent required Customer Service** **experience at least 1 year - ecommerce - and from jewellery background ideal** **Location: Tardeo, South Mumbai** Liaison with customers for queries and order fulfilment over phone, website chat , whatsapp, etc. - Customer follow ups for abandoned carts, reviews and feedback - Answer customer queries over social...

  • Customer Service Representative

    4 days ago

    Vikroli, Mumbai, Maharashtra, India Team Search LLP Full time

    Urgent opening for the a leading online payment platform company Designation: Customer service Associate Qualification: Any Graduate Experience: 2-4 years Shift timing: 10 am to 6 pm Location: Vikhroli, Mumbai Work type: WFO Salary - Upto 25k Call immediately on 9310347507 **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹20,000.00...

  • ▷ Urgent Search! Branch Sales Mumbai

    2 weeks ago

    Mumbai, Maharashtra, India Kotak Securities Full time

    branch sales mumbai About Us Kotak Securities is a subsidiary of Kotak Mahindra Bank and is a full service equity broking firm We offer Stock Broking services Portfolio Management Services Research and Technology platforms

  • Service Assurance Lead Api + R&d

    4 days ago

    Mumbai, Maharashtra, India Sun Pharmaceutical Industries Full time

    Service Assurance API R D Job Grade G10 Function Information Technology Sub-function Service Assurance Manager s Job Title Service Assurance Lead Skip Level Manager s Title Head - Global IT Service Assurance Function Head Title Head - Global IT Service Assurance Location Mumbai No of Direct Reports if any 2 Date of Joining ...

  • IT Service Assurance Manager

    1 week ago

    Mumbai, India SUN PHARMA Full time

    Hi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...

  • Senior Manager

    1 week ago

    Mumbai, Maharashtra, India Crescendo Global Full time

    Senior Manager - Quality Assurance - 6 to 9 Years - Mumbai Senior Manager - QA Specialist role focused on 1LoD financial crime testing within the Asset Management industry involving KYC review QA QC testing reporting and regulatory risk management Location - Mumbai Your Future Employer - A global services provider in the asset management space ...

  • Urgent Search) Accounting Internship In Mumbai At

    4 weeks ago

    Mumbai, Maharashtra, India R J Gala & Associates Full time

    About the internshipSelected intern s day-to-day responsibilities include 1 Working on book-keeping and accounting 2 Working on the preparation and filing of GST returns 3 Working on doing all other GST compliances like GSTR-2B reconciliation Eway bill etc 4 Working on the preparation and filing of income tax returns 5 Assisting in statutory audits ...

  • It service assurance manager

    2 weeks ago

    Mumbai, India SUN PHARMA Full time

    Hi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply...

  • [Urgent Search] Associate Manager

    6 days ago

    Mumbai, Maharashtra, India ADANI GROUP Full time

    Responsibilities Leading and managing all infrastructure projects within Adani Realty in Mumbai Developing project plans timelines and budgets to ensure successful project delivery Collaborating with cross-functional teams to align project objectives with overall business goals Overseeing project resources including personnel equipment and materials...