Operations Supervisor

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families family offices endowments foundations and institutions Unlike other firms our investment managers tax and estate planning professionals work together to develop holistic strategies to optimize clients portfolios while mitigating the impact of taxes on their wealth As a fiduciary the guidance we provide is always in the best interests of our clients without conflict or competing benefits We offer boutique customization and deep expertise in specialized investment tax and planning strategies alongside sophisticated technology and custody platforms Fiduciary Trust International is owned by Franklin Templeton a dynamic firm that spans asset management wealth management and fintech giving us many ways to help investors make progress toward their goals With clients in over 150 countries and offices on six continents you ll get exposed to different cultures people and business development happening around the world What is the Operations Supervisor Cash settlements responsible for A Global Supervisor must supervise a staff of individuals with varying levels of experience and backgrounds One must be able to lead change strategies and hold staff accountable for their actions Lead the team with coaching and development of the staff including personnel hiring termination decisions appraisals setting and managing objectives of the group Recommend and implement changes and or additions to department procedures to increase efficiency and or accuracy Drive improvements to the processes and products supported Supervise daily activities and workflow of entire team and act as the escalation point for the team s work and staff issues Identify control risks and implement re-mediation plans to mitigate - participate in control reviews and remediate all risks for client accounts Develop relations with business partners and be point of contact for escalations This role deals with third party vendors which are directly related to overall customer experience with our firm Establish strong relationships with vendors and proactively manage expectations and solutions to provide an optimum level of service to clients What ideal qualifications skills experience would help someone to be successful MBA Finance degree required with focus on accountancy commerce 1-2 years experience as supervisor or above Overall working experience of 8 years Work Shift Timings - 6 30 PM - 3 30 AM IST Experience our welcoming culture and reach your professional and personal potential Our culture is shaped by our diverse global workforce and strongly held core values Regardless of your interests lifestyle or background there s a place for you at Franklin Templeton We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life By joining us you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle We understand that benefits are at the core of employee well-being and may vary depending on individual needs Whether you need support for maintaining your physical and mental health saving for life s adventures taking care of your family members or making a positive impact in your community we aim to have them covered Most benefits vary by location Ask your recruiter about benefits in your country Franklin Templeton is an Equal Opportunity Employer We are committed to providing equal employment opportunities to all applicants and existing employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation Franklin Templeton is committed to fostering a diverse and inclusive environment If you believe that you need an accommodation to search for or apply for one of our positions please send an email to In your email please include the accommodation you are requesting the job title and the job number you are applying for It may take up to three business days to receive a response to your request Please note that only accommodation requests will receive a response