Site Reliability Engineer I

Engineering at Innovaccer With every line of code we accelerate our customers success turning complex challenges into innovative solutions Collaboratively we transform each data point we gather into valuable insights for our customers Join us and be part of a team that s turning dreams of better healthcare into reality one line of code at a time Together we re shaping the future and making a meaningful impact on the world About the Role We at Innovaccer are looking for a Site Reliability Engineer-I to build the most amazing product experience You ll get to work with other engineers to build delightful feature experiences to understand and solve our customer s pain points A Day in the Life Take ownership of SRE pillars Deployment Reliability Scalability Service Availability SLA SLO SLI Performance and Cost Lead production rollouts of new releases and emergency patches using CI CD pipelines while continuously improving deployment processes Establish robust production promotion and change management processes with quality gates across Dev QA teams Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations Analyze production system metrics optimize system utilization and drive cost efficiency Manage autoscaling of the platform during peak usage scenarios Perform triage and RCA by leveraging observability toolchains across the platform architecture Reduce escalations to higher-level teams through proactive reliability improvements Participate in the 24x7 OnCall Production Support team Lead monthly operational reviews with executives covering KPIs such as uptime RCA CAP Corrective Action Plan PAP Preventive Action Plan and security audit reports Operate and manage production and staging cloud platforms ensuring uptime and SLA adherence Collaborate with Dev QA DevOps and Customer Success teams to drive RCA and product improvements Implement security guidelines e g DDoS protection vulnerability management patch management security agents Manage least-privilege RBAC for production services and toolchains Build and execute Disaster Recovery plans and actively participate in Incident Response Work with a cool head under pressure and avoid shortcuts during production issues Collaborate effectively across teams with excellent verbal and written communication skills Build strong relationships and drive results without direct reporting lines Take ownership be highly organized self-motivated and accountable for high-quality delivery What You Need Experience 1-3 years in production engineering site reliability or related roles Solid hands-on experience with at least one cloud provider AWS Azure GCP with automation focus certifications preferred Strong expertise in Kubernetes and Linux Proficiency in scripting programming Python required Strong understanding of observability toolchains Logs Metrics Tracing Knowledge of CI CD pipelines and toolchains Jenkins ArgoCD GitOps Familiarity with persistence stores Postgres MongoDB data warehousing Snowflake Databricks and messaging Kafka Exposure to monitoring observability tools such as ElasticSearch Prometheus Jaeger NewRelic etc Proven experience in production reliability scalability and performance systems Experience in 24x7 production environments with process focus Familiarity with ticketing and incident management systems Security-first mindset with knowledge of vulnerability management and compliance Advantageous hands-on experience with Kafka Postgres and Snowflake Excellent judgment analytical thinking and problem-solving skills Ability to quickly identify and drive optimal solutions within constraints Here s What We Offer Generous Leaves Enjoy generous leave benefits of up to 40 days Parental Leave Leverage one of industry s best parental leave policies to spend time with your new addition Sabbatical Want to focus on skill development pursue an academic career or just take a break We ve got you covered Health Insurance We offer comprehensive health insurance to support you and your family covering medical expenses related to illness disease or injury Extending support to the family members who matter most Care Program Whether it s a celebration or a time of need we ve got you covered with care vouchers to mark major life events Through our Care Vouchers program employees receive thoughtful gestures for significant personal milestones and moments of need Financial Assistance Life happens and when it does we re here to help Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs ensuring help is there when you need it most Innovaccer is an equal-opportunity employer We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered Disclaimer Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us We do not guarantee job spots or engage in any financial transactions related to employment If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details About Innovaccer Innovaccer activates the flow of healthcare data empowering providers payers and government organizations to deliver intelligent and connected experiences that advance health outcomes The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive coordinated actions that elevate the quality of care and drive operational performance Leading healthcare organizations like CommonSpirit Health Atlantic Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare For more information visit Check us out on and the