Business Process Analyst

Job Description

Req ID: 339785

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN).

Business Analyst Role Overview:

We are seeking a detail-oriented and analytical Business Analyst / Data Analyst to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance.

Key Responsibilities:

Business Analysis (Infrastructure Focus):

- Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
- Translate requirements into functional specifications, workflows, and process improvements.
- Identify gaps, risks, and opportunities within infrastructure operations.
- Support project teams with requirement validation, test case reviews, and change management.

Data Analysis:

- Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
- Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
- Provide insights to support decision-making for capacity planning, service optimization, and cost management.
- Automate recurring reporting and improve data accuracy and consistency across systems.

Governance & Reporting:

- Support infrastructure governance forums with actionable insights and data packs.
- Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
- Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.

Required Skills & Competencies:

- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Excel, SQL, Power BI, or Tableau for data manipulation and visualization.
- Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
- Ability to document processes, workflows, and business requirements.
- Excellent communication skills to interact with both technical and non-technical stakeholders.
- Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.

Qualifications & Experience:

- Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
- 25 years of experience in Business Analysis or Data Analysis (preferably within IT Infrastructure / Technology Services).
- Exposure to ITIL practices and service delivery frameworks is desirable.
- Experience in financial / cost analysis of IT services will be an added advantage.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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