Senior Product Designer

About Ferguson Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market We help make our customers complex projects simple successful and sustainable by providing expertise and a wide range of products and services from plumbing HVAC appliances and lighting solutions to pipe valves and fittings water and wastewater solutions and more Headquartered in Newport News Virginia Ferguson has sales of 29 6 billion fiscal year 24 and approximately 35 000 associates in nearly 1 800 locations ANSR is the market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs ANSR s full-stack GCC platform comprising end-to-end Al- enabled products and services is trusted by the world s best companies to help them set up manage and run their high-impact technology centers Since its inception ANSR has established over 125 GCCs aggregating to over 125k enterprise talent with over 2B in investment and using over 12M sq ft of workspace Visit ansr com for more information About Ferguson Since 1953 Ferguson has been a source of quality supplies for a variety of industries Together We Build Better infrastructure better homes and better businesses We exist to make our customers complex projects simple successful and sustainable We proactively solve problems adapt and grow to continuously serve our customers communities and each other Ferguson is proud to provide best-in-class products service and capabilities across the following industries Commercial Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce Ferguson has approximately 36 000 associates across 1 700 locations Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful You will build a career that you are proud of at a company you can believe in Qualifications 5 years of proven experience as a Product Designer or similar role preferably in eCommerce Background in user experience visual design or program management is preferred Design thinking mindset Experience working in Agile framework Organizational and leadership abilities Excellent communication skills Problem-solving skills Creative thinking skills Self-motivated with the ability to inspire and motivate a team Ability to effectively engage and motivate large groups by providing thought leadership Adaptable and proactively able to move with change while maintaining a positive attitude BS BA in Design Human Computer Interaction or related field MS desired Demonstrated project management experience Leading by example and embodying our values Technologies and Tools Required Proficiency in Agile project management tools such as Jira Trello or Asana We use Jira Experience with CRM systems like Salesforce or HubSpot We use Salesforce Familiarity with UX design tools such as Figma Sketch or Adobe XD We use Figma Knowledge of software development frameworks like React Angular or Vue js Understanding of data analysis tools like Tableau Power BI or Google Analytics Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Competencies To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position Problem-solving Ability to assess situations and resolve issues efficiently and effectively Interpersonal skills Strong ability to collaborate with others maintain confidentiality contribute ideas and handle disagreements professionally Oral communication Proficient in exchanging information asking constructive questions and explaining ideas clearly Written communication Excellent skills in communicating with technical talent business experts and customers Planning organizing Effective in prioritizing tasks and managing time efficiently Quality control Thorough in producing high-quality work and ensuring accuracy Adaptability Ability to embrace change and maintain a positive attitude Dependability Reliable in meeting deadlines completing tasks and being open to feedback Responsibilities Develop and implement design vision and strategies consistent with the company vision Gather and analyze feedback from customers stakeholders and other teams to shape design requirements features and products Partner and collaborate with senior management to create design plans and roadmaps Lead designers and coordinate cross-functional teams Produce and review design problem statements and user stories Ensure designs and releases are launched correctly and on schedule Make recommendations to expand design and vision Create quarterly design themes and goals Define KPIs to iteratively trend toward design goals Design and optimize search interfaces to improve user experience and search accuracy Collaborate with data scientists and engineers to enhance search algorithms and functionalities Conduct user research and usability testing to refine search features Monitor and analyze search performance metrics to identify areas for improvement Design and implement the best search experience for customers shopping their local store or seeing whats available at a national level and meets ADA standards Define and implement a customer usability scoring for search