Technical Support Executive

24 hours ago

Noida, India Teamware Solutions Full time

Job Description Experience/Qualifications Required - Must be a Graduate , Technical degree preferred - 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred - Experience in troubleshooting software on Windows and /or Mac operating systems. - Technical Support or implementation experience, supporting enterprise software solutions. - Experience working in a team environment, managing a diverse workload - Outstanding written & verbal communication skills in English with a neutral accent - Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) - Ability to multi-task and perform effectively under pressure - Excellent analytical skills and ability to navigate challenging situations in a professional manner. - General cultural awareness, particularly for agents who are supporting customers in a region other than the onetheyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what thecapital of the country is, the main cities or regions etc.

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