Vp - Performance Transport

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Head - Performance Management - Transport Job Level Designation M4 Vice President Function Corporate-Technology Department SNOC Location Pune Hyderabad Job Purpose SNOC is centralized technology operation centre responsible for FCAPS Fault Change Accounting Performance Security to serve Pan India mobility and enterprise customers across all technologies and domains through start of art tools digital initiatives well stitched processes and skilled people Service Performance and OSS vertical is responsible for the upkeep of network service performance Transport performance vertical is responsible for end to end performance of IP CORE IP access DWDM Optical access microwave network elements Accountable for performance surveillance analysis tracking and resolution of the performance deviations below agreed thresholds Responsible to capture of the learnings for future use and track roll out across network Stakeholder management across domains and functions to meet the network experience expectation through highest quality of analysis and correlation Focus on skill building and capability enhancement Key Result Areas Accountabilities Transport Performance Analytics KPI Modeling Design and govern KPI models across transport domains IP DWDM Microwave Optical focusing on parameters that directly affect service experience Define thresholds and baseline behaviors in collaboration with planning operations and service teams Ensure KPI definitions and thresholds are integrated within performance tools and validated for accuracy and usability in live operations Performance Surveillance Service Assurance Drive real-time surveillance and service-centric assurance across critical KPIs using state-of-the-art tools and telemetry-based systems Correlate performance deviations with customer-impacting events and initiate domain-level or cross-functional interventions Embed automation and machine learning wherever feasible to pre-emptively detect and resolve issues reducing Mean Time to Detect MTTD and Mean Time to Resolve MTTR Knowledge Management Continuous Improvement Institutionalize a knowledge loop to ensure every performance issue contributes to a learning repository for faster future resolution Promote a preventive operations culture by tracking RCA effectiveness and ensuring closure across all regions Standardize learnings into SOPs and performance playbooks ensuring national rollout and operational adherence Process Governance Compliance Ensure complete adherence to SNOC s service processes under the ITIL framework enabling predictable and high-quality outcomes Maintain compliance with ISO 20K ISO 27K TL 9000 SOX and TRAI DOT requirements Drive process simplification and optimization across performance operations while enabling service excellence through structured CSI Continual Service Improvement People Leadership Digital Culture Build and lead a high-performing analytics-driven performance team with strong domain expertise Foster a culture that blends technical depth data-led decision making and a service-first mindset Ensure adherence to Health Safety and Wellbeing HSW standards and promote diversity inclusion and digital capabilities within the team Core Competencies Knowledge Experience Overall 15-20 years of experience in managing telecom networks and minimum 5 years of managing IP performance IP CORE IP access DWDM Optical access microwave across CISCO Juniper ECI Huawei ZTE CIENA Infinera NEC Ericsson OEMs Knowledge of industry standard KPIs adept in analysing information system needs evaluating service requirements analysis of complex KPI degradation Strong understanding experience in managing performance KPIs TATs for network quality purpose transport KPIs and corresponding impact on services Must have technical professional qualifications Electronics Telecommunication engineering graduate - Must Should have knowledge of ITIL processes and industry certificates - Must IP routing configurations Interface physical characteristics node resource dimensioning transmission protocols DWDM and microwave link engineering - Must Digital mind set - Preferred Technology and service acumen - Must Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership