06/09/2025) Senior Agent, Cybersecurity

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAs a Technical and Security system - Web Proxy Skyhigh at Kyndryl youll solve complex problems and identify potential future issues across the spectrum of platforms and services Youll be at the forefront of new technology and modernization working with some of our biggest clients which means some of the biggest in the world Theres never a typical day as a System Administrator at Kyndryl because no two projects are alike Youll be managing systems data for clients and providing day-to-day solutions and security compliance Youll oversee a queue of assignments and work directly with technicians prioritizing tickets to deliver the best solutions to our clients One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Youll also get the chance to share your expertise by recommending modernization options identifying new business opportunities and cultivating relationships with other teams and stakeholders Does the work get challenging at times Yes But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills which will come in handy as you move forward in your career Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career from Junior System Administrator to Architect We have opportunities for Cloud Hyperscalers that you wont find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity hereWho You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Experiencexc2xb7 1 to 2years of experience in IT or network security especially in web filtering or security platforms xc2xb7 Basic understanding of web security concepts DNS HTTP HTTPS protocols and web traffic filteringxc2xb7 Exposure to Skyhigh Security McAfee MVISION Cloud and Cisco Umbrella Experience with other web proxy solutions is a plus xc2xb7 Basic troubleshooting and analytical skills with an ability to learn and adapt quickly xc2xb7 Serve as the first point of contact for web security issues related to Skyhigh and Cisco Umbrella Log incidents track them and ensure timely resolution or escalation to L2 support when needed or escalation to L2 support when needed xc2xb7 Monitoring and Alerting Monitor the performance of the Skyhigh and Cisco Umbrella platforms including traffic logs alerts and reports for suspicious activities or performance issues Preferred Technical and Professional Experiencexc2xb7 A degree in Information Technology Cybersecurity or related fields or equivalent practical experience xc2xb7 Work closely with L2 and L3 support engineers to escalate complex issues and share relevant information for resolution xc2xb7 Communicate effectively with users to understand issues provide status updates and ensure resolution timelines are met Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address