Platform Engineer

Roles and Responsibilities: ● Provide support for GCP managed infrastructure services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and other cloud resources. ● Monitor and respond to alerts, incidents, and service requests from clients or internal teams. ● Troubleshoot and resolve infrastructure issues, including VM failures, network connectivity, storage access, and service API errors. ● Work closely with support, engineering, and cloud architects to escalate and resolve complex problems. ● Participate in incident management, root cause analysis (RCA), and post-incident reviews. ● Assist in automation and scripting to streamline support processes (using tools like Terraform, gcloud CLI, Python, or Bash). ● Manage GCP IAM policies, quotas, billing alerts, and resource provisioning issues. ● Maintain documentation, runbooks, and knowledge base articles related to GCP infrastructure support. ● Understands Compute, Network, Storage, Databases, Containers, DevOps, Security Operations, Kubernetes, Micro-services on public cloud platforms ● Support onboarding and migration activities for new customers or workloads on GCP. ● Collaborate with cross-functional teams to implement best practices for cloud security, compliance, and performance optimization. ● Provide proactive recommendations for infrastructure improvements and cost optimization. Skillsets Requirements Technical Skills ● Must have 1 to 3 years' experience in provisioning infrastructure as a service cloud computing for cloud platforms. Exposure to GCP is preferable. ● Hands-on experience with Google Cloud Platform (GCP) services such as Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. ● Solid understanding of cloud infrastructure concepts including networking (VPC, VPN, firewall rules), storage, and compute resources. ● Experience with incident management tools and ticketing systems (e.g., Jira, ServiceNow). ● Knowledge of infrastructure as code (IaC) tools like Terraform or Deployment Manager. ● Strong troubleshooting skills for cloud infrastructure issues. ● Familiarity with Linux system administration and command-line tools. ● Basic scripting skills (Python, Bash, or similar) for automation. ● Understanding of security best practices in cloud environments. Soft Skills ➔ Excellent verbal and written communication skills is a must. ➔ He/She will be open to work in a 24x7 model to ensure all the services are being delivered within SLAs ➔ Experience working in a 24/7 support or managed services environment is a plus. ➔ Creative thinking and ability to innovate, problem-solving skills, escalation handling and customer success. ➔ Customer service obsession with strong interpersonal skills is a must. ➔ Ability to work cross-functionally for the greater good of the company ➔ A passion for the service delivery excellence ➔ Skilled in handling numerous projects simultaneously. ➔ Engage directly with end users to collect requirements and advise on data integration solutions ➔ Leadership qualities to guide and mentor junior team members, contributing to their professional development. ➔ Strong analytical and problem-solving skills to address challenges and troubleshoot issues in platform engineering processes. ➔ A meticulous approach to ensure data accuracy, quality, and adherence to best practices in platform engineering processes. ➔ Enthusiasm for continuous learning to stay updated on industry trends, emerging technologies, and best practices in platform engineering. Preferred Qualifications: ● Google Cloud Certified – Associate Cloud Engineer or Professional Cloud Engineer. ● Experience with Kubernetes and container orchestration. ● Knowledge of CI/CD pipelines and DevOps practices. ● Familiarity with monitoring and logging tools such as Stackdriver, Prometheus, or Grafana. ● Understanding of networking protocols and troubleshooting (TCP/IP, DNS, HTTP). Educational Qualifications: ● Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).