▷ Immediate Start: Member Success

ABOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market with over 1 6 million globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money Tide facts Tide is available for UK Indian German and French SMEs Over 1 6 million members 800 000 UK and 800 000 in India and growing rapidly Over 200 million raised in funding Over 2500 Tideans globally - we re diversity champions We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India ABOUT THE ROLE As a Member Success Executive you will be A part of the account farming team responsible for nurturing member relationships post-sale Focused on achieving targets related to Tide account activations as the primary objective of the farming team Engaging with existing members through calls building rapport understanding their businesses and upselling relevant products or services to help them thrive Collaborating cross-functionally with other departments to understand upcoming product launches and effectively pitch them to our members Independently sourcing leads that you identify as having potential to generate revenue Getting to know leads prospective members and their business plans recommending relevant products and services to support their growth Comfortable with cold calls emails and outreach requiring minimal coaching in these areas Spending time coaching members through the setup process and providing support wherever needed offering a 5-star service as you welcome them to Tide WHAT WE ARE LOOKING FOR Tide is seeking a Member Success Executive Tele-Sales Executive who is target-oriented and passionate about aiding small businesses Thriving in a fast-paced ever-changing environment excites you along with a keen interest in the fintech industry and its efforts to save small business owners time and money You ll be focused on targets and confident in handling objections to achieve revenue goals Additionally you ll possess an excellent telephone manner be outgoing and thrive in a close-knit team environment With excellent commercial awareness you ll continually seek new revenue-generating opportunities Passion drive and enthusiasm are a must You will also be Passionate driven with a can-do attitude and a positive outlook Possessing 1-3 years experience in tele-sales roles focusing on revenue generation preferably within the FinTech or digital banking sector Demonstrating excellent written and spoken English and Hindi language skills Having previous customer service or tele-sales experience Focused on revenue and capable of up-selling to prospective members Target-driven Comfortable with constant change and shifting priorities A troubleshooter with a member-first mentality A team player able to complete ad-hoc tasks Incredibly self-motivated and conscientious aiming to make a real difference to the business Able to listen learn and adapt to feedback Having knowledge of compliance KYC AML and associated regulations Possibly having previous experience working with a Fintech or digital bank WHAT YOU WILL GET IN RETURN Competitive Salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with