OIC Production Support

4 weeks ago

India Jigya Software Services Full time

Job Description

Job Description OIC Production Support

Role: OIC Production Support Engineer / Specialist

Location: Remote

Experience: 5+ Years (with minimum 2+ years in OIC)

Responsibilities

- Provide L2/L3 production support for Oracle Integration Cloud (OIC) integrations across multiple business processes.
- Monitor scheduled and real-time integrations, resolve failures, and ensure SLAs are met.
- Perform root cause analysis for recurring issues and provide permanent fixes.
- Collaborate with functional and business teams to analyze incidents, service requests, and change requests.
- Manage incident, problem, and change management processes as per ITIL framework.
- Support integrations with Oracle Fusion HCM, ERP, Payroll, Benefits, SCM, and third-party applications.
- Handle error handling, exception management, retry mechanisms, and alerting in OIC.
- Work on bug fixes, enhancements, and minor development in OIC (Integrations, Connections, Lookups, Schedules).
- Coordinate with Oracle support for SRs (Service Requests) and follow through till closure.
- Ensure proper documentation for integrations, issue resolution steps, and knowledge base.
- Participate in release management, regression testing, and production deployments.

Required Skills

- Strong experience in Oracle Integration Cloud (OIC) integrations (REST, SOAP, FTP, DB, ERP adapters, HCM adapters, File-based integrations).
- Knowledge of Fusion ERP / HCM modules and their business processes.
- Proficiency in troubleshooting, monitoring dashboards, and diagnostic logs in OIC.
- Good understanding of Web Services (SOAP, REST APIs, JSON, XML, XSD, XSLT, WSDL, OAuth2, Security Policies).
- Hands-on experience in error handling, mapping, lookups, and orchestration within OIC.
- Exposure to HCM Extracts, BI Publisher Reports, and FBDI templates (added advantage).
- Familiarity with incident management tools (ServiceNow / Remedy / Jira).
- Strong analytical and communication skills with ability to interact with business users.
- Willingness to work in 24x7 support model / on-call rotation.

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