Floor Supervisor Logistics Industry

3 weeks ago

Raipur Chhattisgarh, India VINAYAK OUTSOURCING WORKS PRIVATE LIMITED Full time

A Floor Supervisor oversees daily operations on a specific area like a retail floor hotel floor or call center floor ensuring smooth workflow employee performance and customer satisfaction They are responsible for leading and motivating a team maintaining standards and addressing issues to optimize efficiency and productivity Here s a more detailed breakdown of the responsibilities General Responsibilities Supervising and Leading Teams Floor Supervisors manage and motivate a team of employees providing guidance delegating tasks and monitoring performance Ensuring Operational Efficiency They ensure that daily tasks are completed effectively maintain a smooth workflow and address any operational issues that arise Maintaining Standards Floor Supervisors uphold company policies procedures and standards for customer service product quality and safety Customer Service They address customer concerns handle complaints and ensure a positive customer experience Inventory Management In retail settings they may oversee inventory ensuring proper stocking and organization Training and Development They may be involved in training new employees and providing ongoing coaching to existing staff Specific Duties Assigning tasks and responsibilities Allocate work based on employee skills and experience Monitoring employee performance Provide feedback conduct performance reviews and identify areas for improvement Addressing employee concerns Resolve conflicts answer questions and support team members Enforcing company policies Ensure adherence to established rules and regulations Managing customer interactions Handle complaints resolve issues and ensure customer satisfaction Opening and closing procedures May be responsible for opening or closing the location and securing the premises Maintaining a safe and clean environment Ensure the work area is safe organized and clean Reporting and communication Communicate with management and other departments to address issues and improve operations Skills and Qualifications Leadership and management skills Ability to motivate guide and supervise a team Communication skills Ability to communicate effectively with employees customers and management Problem-solving skills Ability to identify and resolve issues quickly and effectively Organizational skills Ability to prioritize tasks manage time and maintain an organized workspace Customer service skills Ability to provide excellent customer service and handle complaints professionally Product knowledge Familiarity with products services and procedures relevant to the specific industry Technical skills Depending on the industry may require basic computer skills or knowledge of specific equipment JOB APPLY http jobs vinayakjob com CONTACT DETAILS - Name - NAMRATA Number - 9109999660 Mail id - namrata vinayakjob com

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