Process developer

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer-Record to Report
In this role, we require someone with extensive knowledge and experience in, Record to Report- Servicing of Loans & Leasing portfolio which would primarily involve account maintenance, bank reconciliations, payment processing, invoicing and investor reporting.
Responsibilities

Loan Account Administration
.Onboarding of loans in system of record
.Seamless process of invoicing and report any discrepancies in process to management.
.Payment processing via Check, wire, ACH with no errors.
.Timely Account maintenance involving due date changes, contact info updates, assumptions, cancellations, etc to be processed within agreed TAT with client.
.Refunds issued to borrowers are processed within agreed SLA
.Ensuring Quality checks are performed with 100% peer audit and 30% FLM audit on all deliverables.
.Validation of all cash/ financial transaction via Cash Reconciliation at end of day.Accounting
.Preparing of Daily/monthly collection & operating reconciliations
.Reporting of open items to management and to client on agreed timelines
.Preparing and accurately delivering of daily and monthly reporting to client with SLA.
.Processing of sales & repurchases within agreed timelines.
.Processing of refunds and filings checks within SLA.
.Credit reporting is delivered to client as per agreed timeline.Others
.All CORA workflows are actioned on daily basis and no workflow is open > 4 days without any valid reason.
.100% peer audit and 30% FLM audit is performed on each activity and discrepancies to reported.
.Ensure all SLAs/KPIs are met as per agreed in client contract.
.SOPs to referred while processing and all recent changes are updated immediately.
.Errors are reported on the error tracker on daily basis.
.All knowledge gaps are reported to FLM to seek guidance.Qualifications we seek in you

Minimum Qualifications
.B.Com

Preferred Qualifications/ Skills
.Good Written/Verbal Communication
.MS Excel Knowledge, Pivot, VLOOKUP, Macros, PowerBi
.Quality Lean/Process Improvement knowledge

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.