Urgent: Kyc Operations Intmd Analyst

The SMB KYC Ops is an AML KYC support and control function within the ISG O T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance Job Background context Citi AML KYC policy requires due diligence to be conducted for every Customers of Citi This Due Diligence is to be performed for all new and existing customers The Due Diligence is documented on Customer Acquisition Due Diligence KYC RECORD form The KYC RECORD Document outlines important information about the customers KYC profile The candidate will be responsible for managing the population checking and maintaining the SLAs pertaining to the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements Key Responsibilities Organizational Support Operations Head stakeholders and lead case managers in the completion of KYC records Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs Develop coverage succession plan for out of office holidays and vacation scenarios Provide continuous support for SMB KYC Ops colleagues RMs Sales Assistants in KYC related questions Operational Responsible for the execution completion and monitoring of KYC Records assigned to the pod and quality control of the completed KYC Records Responsible for productivity first time pass rate and growth of case managers within defined SLA and capturing rejection reasons appropriately in the workflow tool Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records Acts as expediter for chasing up 1st level and 2nd level escalations within the KYC Ops organization Ensure that relationship coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary Act as the country coordinator or participate actively when the case manager is the country coordinator a coordinate and conduct periodic country calls b liaise with compliance c be the primary contact for country management of KYC related matters Monitor workflow database daily and ensure that various KYC activities are getting completed in-time and as expected Resolve any issues in performance or in quality of KYC records and escalate to stakeholders Operations Head wherever necessary Proactively identifies and resolves any other execution risks and issues escalating Issues to RM Supervisor Compliance Operations Head etc to ensure KYC record progress and approval on time Conduct calibration sessions to standardize knowledge across stakeholders and Operations Review implement feedback from Compliance and Quality team as applicable to ensure continuous improvements Review the Post execution quality review findings on time and ensure to maintain 90 post execution quality review PEQR each month Ensure KYC workflow tool is kept up to date ensuring all mandatory fields status and commentary reflect an accurate representation of the current status at all times As a Lead liaise with Local Compliance to identify new local requirements or changes in local requirements Monitor and track KYC documentation completion to ensure minimal past dues Communication Reporting Manage upward communication Huddle updates escalations issues concerns etc Track and report time log CMs and Case Researcher daily Monitor operational metrics required for management level reporting Accurate time tracking in the PTS system Knowledge Experience 6-8 years of work experience with basic understanding of relevant banking practices corporate policies and compliance requirements Good command of reading and writing English Co-operative proactive with high sense of responsibility teamwork Ability to work under pressure and in a volatile environment Attention to details with high accuracy in work Strive for process improvement Display the ability to prioritize effectively to meet routine processing deadlines Flexible enough to work as per Business timings ACAMS certified an advantage Language proficiency in either Spanish Dutch French German Portuguese or Greek Qualifications Bachelors degree preferably in Business Finance Math Economics Engineering or Law Skills Proven ability to work independently and be self-starter Exceptional organization and process management ability Excellent technical skills including proficient working knowledge of Microsoft Office Excel Word PowerPoint etc Demonstrated ability to prioritize multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy Strong analytical skills and time management skills excellent attention to details Excellent written and verbal communication skills and aptitude in communicating with senior management Ability to work with internal and external stakeholders e g Clients Coverage Quality Assurance Compliance partners e g Training Communications Senior Management to develop and execute on process enhancements and simplifications Demonstrated effectiveness process management in particular target setting prioritization and operational effectiveness Ability to work well under pressure and tight time frames MIS and metrics and efficiency analysis skills ability to benchmark and track performance improvement Pro-active flexible have good organizational skills and must be team player Ability to work in a dynamic environment Job Family Group Operations - Services Job Family Business KYC Time Type Full time Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review 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