Mis Executive

2 days ago

Sonipat HR IN CBRE Full time

MIS ExecutiveJob ID237394 Posted14-Oct-2025 Service lineGWS Segment Role typeFull-time Areas of InterestAdministrative Facilities Management Location s Sonipat - Haryana - India JOB SUMMARY The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints ESSENTIAL DUTIES AND RESPONSIBILITIES Provides customer service by answering incoming service requests via phone chat email online requests from all business units on facility-related issues Generates and dispatches service request work orders for completion by vendors Schedules conference rooms and audio visual equipment Responds to customer inquires and concerns Follows up with customers to ensure customer satisfaction Updates Computer Maintenance Management System CMMS customer service database and spreadsheets as needed with updated service information Contacts customer for additional information and communicating the steps in the work order process Runs reviews and distributes various customer service reports as necessary May generate and dispatch service request work orders for completion by vendors May assist with the training of new hires and temporary employees on CMMS Computer Maintenance Management System customer service database email Live Chat and Call Center procedures Provides informal assistance such as technical guidance and or training to co-workers Other duties may be assigned SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill and or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION and EXPERIENCE High school diploma or general education degree GED required Call Center experience preferred Minimum two years of related experience CERTIFICATES and or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding Ability to write routine reports and correspondence Ability to respond to common inquiries or complaints from clients co-workers and or supervisor FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages REASONING ABILITY Ability to understand and carry out general instructions in standard situations Ability to solve problems in standard situations Requires basic analytical skills OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products Ability to type 45-50 WPM SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines Errors in judgment may cause short-term impact to co-workers and supervisor

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