[Apply in 3 Minutes] Solutions Engineer

Job Description Company Overview At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role We are looking for a highly skilled and experienced Solution Engineer to secure and manage collaboration tools such as Google Workspace, Slack, Zoom, and other SaaS platforms. This role is crucial for maintaining secure, compliant, and efficient collaboration environments. The ideal candidate will have extensive experience in system hardening, proactive threat detection, and implementing advanced data protection protocols across Google, Slack, Zoom, and other SaaS solutions. Experience Needed - Administration & Configuration: - Lead the administration and configuration of Google Workspace, Slack, and Zoom. - Manage related services and third-party integrations. - Manage additional enterprise collaboration tools like Box and Dropbox, ensuring seamless integration and data sharing. - Security & Compliance: - Implement security best practices, including access control, data loss prevention (DLP), and encryption policies across all collaboration platforms. - Ensure compliance with organizational policies, legal requirements, and data protection regulations. - Monitoring & Troubleshooting: - Proactively monitor system health, performance, and capacity. - Lead troubleshooting for complex technical issues across Google Workspace, Slack, Zoom, and other SaaS applications. - User Support & Training: - Collaborate with internal teams and vendors to ensure timely resolution of requests. - Provide training and guidance to end-users and IT staff on effective use of Google Workspace and other collaboration tools. - Migration & Integration: - Lead data migration projects between collaboration platforms (e.g., from Box to Google Drive). - Integrate Google Workspace with other enterprise systems and tools for seamless workflows. - Optimization & Reporting: - Continuously optimize Google Workspace usage to improve productivity and collaboration. - Develop and maintain detailed reports on collaboration tool usage, system performance, and license management. - Advanced Integration & Automation: - Leverage Google Apps Script and other automation tools to enforce security policies, automate administrative tasks, and optimize secure workflows. - Lead integrations with other enterprise systems using Google Workspace APIs to streamline secure data flows while adhering to cybersecurity standards. - Create Slack Apps and Zoom Apps and integrate them with internal/external apps using Client ID, Client Secret, Scopes, etc. Our Tech Stack: Expert in Google Workspace, Zoom and Slack. What you'll do - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 5-9 years of experience managing and administering collaboration platforms in an enterprise environment. - Experience in supporting organization-to-organization Merger & Acquisition activities. - Expertise in Google Workspace (formerly G Suite), including administration, security, and third-party integrations. - Strong knowledge of configuration, data management, and enterprise security practices. - Experience with identity and access management (IAM), Single Sign-On (SSO), and multi-factor authentication (MFA) integrations. - Demonstrated experience in data migration projects between collaboration platforms. - Deep understanding of enterprise IT policies, cybersecurity, and compliance frameworks. - Excellent troubleshooting skills and the ability to manage complex technical issues in a large-scale environment. - Strong communication skills, with the ability to effectively train and support end-users and technical teams. Nice To Haves - Expertise in Google Vault, - Managing Google Workspace environment with GAM Tool - Basic understanding of Google Workspace APIs, Slack APIs, and Zoom API. Added advantage in this position if you know how to leverage these APIs. - Experience with Google DLP Rules. - Experience with any automation using programming languages or low-code/no-code platforms is highly preferred. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantlyit's exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world. As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With - Competitive compensation, variable bonus and performance reward opportunities, and retirement programs - Medical, dental and vision insurance - Generous, flexible time off - Paid holidays, wellness days and company wide end of year break - 6 months fully paid parental leave - Learning & Development stipend - Opportunities to volunteer and give back, including charitable donation match - Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.