▷ [Immediate Start] Gsoc Operator- Customer Service

7 days ago

Hyderabad Telangana, India Pinkerton Full time

Overview 170 Years Strong Industry Leader Global Impact At Pinkerton the mission is to protect our clients To do this we provide enterprise risk management services and programs specifically designed for each client Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions Bonded together we share a commitment to integrity vigilance and excellence Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds experiences and perspectives to join our family of industry subject matter experts The Global Security Operations Center GSOC Operator- Customer Service assigned to one of Pinkerton s largest global clients will be responsible for utilizing best practices to identify analyze and support all incidents that are either impactful or potentially impactful to the people assets and reputation of the client The Operator monitors multiple streams of security information including emails phone calls alarms camera systems and other access control technologies This role assists corporate employees vendors and visitors by way of written correspondence with concerns that pertain to safety and security around the globe Responsibilities Represent Pinkerton s core values of integrity vigilance and excellence Provide first line assistance to the client s employee vendors and visitors regarding all concerns relating to safety and security Utilize effective writing capabilities to provide consistent and quality customer support Communicate detect assess and alert others of incidents which may impact the safety of people products property and brand image Follow procedures for managing a variety of incidents from minor to major situations Provide back-up support and on-call functions as needed All other duties as assigned Qualifications Associate degree Bachelor s preferred in international affairs relations business emergency management political science criminal justice or related discipline or at least two years of equivalent work experience in customer service contact centers or corporate security Experience within GSOC SOC TOC or similar preferred Proficient English written and verbal communication skills Able to maintain a high level of professionalism and approachability Customer service skills Able to multitask in a fast-paced and at times stressful work environment Effective team player Comfortable with a high-tech working environment and willing to learn new tools and innovations Computer skills Microsoft Windows and Office Working Conditions With or without reasonable accommodation requires the physical and mental capacity to effectively perform all essential functions Regular computer usage Occasional reaching and lifting of small objects and operating office equipment Frequent sitting Flexibility to work a variety of different shifts and willingness to assist the team with overtime when needed Travel as required Pinkerton is an equal opportunity employer to all applicants and positions without regard to race ethnicity color national origin ancestry sex gender gender identity expression sexual orientation marital prenatal status pregnancy childbirth or related conditions religion creed age disability genetic information veteran status or any protected status by local state federal or country-specific law

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