Female Spa Manager

2 days ago

Kaziranga AS IN ORION WELLNESS Full time

Spa Manager - Role Responsibilities Female Guest Engagement Warmly welcome guests provide consultations and ensure a relaxing personalized spa experience Appointment Management Efficiently handle phone calls online bookings and schedule appointments to optimize spa flow Service Knowledge Be fully knowledgeable of all therapies and treatments guide guests and answer queries confidently Sales Promotions Promote spa packages memberships and gift vouchers to drive sales and guest retention Billing Accounts Maintain accurate billing records and ensure secure handling of cash cards and other transactions Guest Feedback Actively seek feedback and reviews to enhance service quality and guest satisfaction Cost Control Monitor supplies manage expenses and follow standard procedures to reduce wastage Hygiene Cleanliness Maintain high standards of sanitation coordinate with housekeeping for clean and safe treatment areas Service Excellence Work closely with therapists to ensure top-quality consistent and personalized guest experiences Standard Operating Procedures SOPs Ensure strict compliance with all spa protocols and operational standards Guest Grievances Address complaints promptly resolve issues efficiently and escalate critical concerns as needed Reception Inventory Management Keep the reception organized manage inventory and prevent shortages or pilferage Job Types Full-time Permanent Fresher Pay 25 000 00 - 35 000 00 per month Benefits Commuter assistance Food provided Leave encashment Paid sick time Work Location In person

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