Team Leader Sales Order Management

Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Team Leader AMERS region - Sales Order Management We are looking for a dynamic and inclusive Team Leader to join our team in Bangalore As a Team Leader you will lead a team of approximately 10-12 staff taking charge of order preparation order management and billing or order fulfillment for a designated group of segment customers within the Customer Operations - OTC function This role requires flexible timings to better support our teams and stakeholders Reporting to one of the managers within the Customer Operations-OTC Ops Center What the Role Involves Leading the Order Management team or Order Fulfillment team in close partnership with the Regional teams Collaborating with knowledge specialists to ensure that team members have the appropriate training and information to perform to required standards Managing customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within the brief Ensuring that customer requirements are met by managing team meetings discharging actions in a timely manner and following up as appropriate Keeping others informed of all matters affecting their customers is crucial Fostering a continuous improvement mindset to enhance processes systems and tools including partnering with support functions to remove obstacles Implementing effective performance and feedback mechanisms continually tracking and improving performance across the team Escalating critical delays to internal groups and any issues to management as appropriate ensuring that agreed volume service and quality targets are met Working with Senior and Process Compliance teams to ensure that team members have the appropriate training and information to perform to required standards Managing mentoring coaching and providing performance management for team members effectively resolving order processing and quality related issues on a timely basis to avoid larger impacts Scope and Impact Leading a team of 10 Order Management staff or Order Fulfillment staff including Knowledge Specialists Building and maintaining relationships with stakeholders in GTM Finance Credit Management and others Taking overall responsibility for the performance and results of direct and indirect reports Driving or supporting large-scale projects impacting internal teams and external customers Spending a significant proportion of time managing the team rather than doing more involved aspects of work done by team members Balancing team resources to optimize performance and improve employee engagement Why Working With Us is Rewarding We believe in fostering an inclusive and diverse workplace where everyone feels valued and respected Supporting continuous learning and professional development offering flexible working hours to help balance personal and professional life Comprehensive benefits include health insurance retirement plans and paid time off Required Skills Demonstrate a continuous improvement mindset Experience in managing through significant business changes Ability to lead a team independently with minimal support from managers Ability to communicate at all levels and work as a team Ability to work independently on multiple activities showing appropriate prioritization and escalation skills for themselves and the team Excellent interpersonal skills with a willingness to share knowledge and expertise Perform effectively under time pressure and meet strict deadlines Education University degree and or professional qualification or relevant work experience preferred Desired Skills About 2-3 years of experience in a senior specialist role Experience in the Order to Cash Customer Service processes is preferred Understanding of order management and billing processes Solid understanding of relevant markets customers and products Career Stage Senior Associate London Stock Exchange Group LSEG Information Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice