Implementation Project Specialist- Americas

Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Team The Implementation Management IM team will lead and drive customer projects becoming the clients advocate and focus point within Customer Implementation Services The primary focus of the team is to ensure that the activities associated with on- boarding new users or new products to a client are driven professionally and efficiently Coordinating activity with clients during product migrations and advising clients of forthcoming product changes are significant responsibilities for the IM Team Role The Implementation Project Specialist role acts as a project manager to ensure the successful integration and adoption of our products and services for our clients They will take ownership of the implementation process working directly with clients to understand their requirements By coordinating with cross-functional teams they ensure that project milestones are met and deliverables are completed efficiently They will require engagement with the customers vendors and internal external partners The role will partner with Implementation Relationship Manager IRM to implement on upcoming upgrades and implementation programs that need to be planned There is an expectation that the IPS has the confidence to meet with customer partners to discuss and plan implementation activities Responsibilities Be responsible for all aspects of customer implementation projects Build strong relationships with key technical contacts in named accounts Work closely with the IRM to understand the customer s business and overall technical strategy Hold meetings with the customer when required either proactively or event triggered Maintain a high standard of communication with all internal and external participants to ensure timely delivery of all projects Confidence in both written and verbal communication with clients and internal partners particularly within the Sales and Account Management organization is important Work in various systems Salesforce FullPicture SNOW BI Apps etc to work each order through to completion Be responsible for knowing process for each system so that you can accurately manage orders client expectations and internal metrics Seek aid and collaboration with other internal teams IRM TIS NetEng and Last Mile and maintain a close working relationship with each group to deliver the best for the client Know the process for each vendor s dedicated systems to work with them optimally Provide technical advice to customers on aspects of customer implementation Willingness to regularly work New York business hours in order to be available to meet virtually with customers at their convenience Requirements Open and willing to adopt new processes and different ways of working Maintain a professional approach taking care of multiple priorities Strong time management skills Collaboration and ability to handle client requests and achieve key objectives Strong customer relationship experience Excellent communication verbal and written skills Ability to multi-task prioritize and succeed in a mission critical environment Good knowledge of LSEG Product range internal systems tools and processes Knowledge of networking telecommunications Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice