Manager - Field Operations

Summary - Provide sales force analytics support to Novartis internal customers Countries Regional marketing and sales teams on various high complexity sales force analytical reports - Facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics - Support business in building practice by involving in various initiatives like knowledge sharing on-boarding and training support support team lead in all business related tasks activities building process documentation and knowledge repositories - Responsible for delivering Call plans Alignments to support the Field teams in reaching HCPs Patients Planning and guiding other team members to achieve 100 accuracy and timeliness About the Role Acts as a function level SME works on multiple client engagements with collaborating with teams members to produce high quality results Provide though leadership and innovation lead initiatives of process excellence and possesses very strong analytical skills Your responsibilities include but are not limited to Help develops new service offerings in close collaboration with functional and account management teams and Build and deliver below customer requirements as per agreed SLAs timeliness accuracy quality etc and drive excellent customer service Create and deliver below customer requirements as per agreed SLAs timeliness accuracy quality etc and drive excellent customer service o Territory alignment o Call plan management o Territory action plan report Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services Create and maintain standard operating procedures SOPs quality checklists that will enable excellent quality outputs for all outputs within the function Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands disease areas macroeconomic trends of Novartis operating markets etc Support team leaders in recruitment and on-boarding of new associates within the organization Hands on to Customer segmentation targeting Field-force optimization Territory alignment Incentive compensation Plan-Design-Admin Territory sales performance reports Activity QTQ performance reports Others SFE support Call plan management and Territory action plan report Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services What you ll bring to the role Should be customer service oriented and strong and proactive business results-focus and proven track record to provide insights that increase efficiency Support team leaders in recruitment and on-boarding of new associates within the organization Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function Stay in sync with all internal functional operating procedures like time tracking critical metric tracking and strong analytical thinking with problem solving approach Build and maintain standard operating procedures SOPs quality checklists that will enable excellent quality outputs for all outputs within the function Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands disease areas macroeconomic trends of Novartis operating markets etc Reporting and other internal systems and processes Comply to all Novartis operating procedures as per legal IT HR requirements Active participation in various knowledge sharing sessions that enables growth and improves quality of deliverables across the function and Comply with all internal functional operating procedures like time tracking KPI tracking and reporting and other internal systems and processes Desirable requirements University Advanced degree is required Master s degree in fields such as business administration finance computer science or technical field is preferred Experience 6 years in Hands-On Snowflake SQL ETL Data Model Design IC Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment Min if 2 years of experience in leading a project by collaborating across multiple teams with Pharma background is preferred Hands on to Dataiku Zaidyn JCPM Python SQL Excel PowerPoint JTD for territory alignment People management and good presentation skills are required Skills Desired Agility Analytical Thinking Brand Awareness Building Construction Business Analytics Cross-Functional Collaboration Digital Marketing Marketing Strategy Media Campaigns Sales Stakeholder Engagement Stakeholder Management Strategic Marketing Waterfall Model