Officer - Collections Retail

2 days ago

Patna, India Ujjivan Small Finance Bank Full time

Job Description Responsibilities: - Debt Recovery & Follow-up: - Initiate contact with customers via phone calls, emails, SMS, and sometimes field visits (depending on policy and stage of delinquency) to follow up on overdue retail loan/credit card payments. - Educate customers on their outstanding dues, applicable charges, and repayment options. - Negotiate payment arrangements and plans that are mutually agreeable and compliant with company policy. - Track and manage a portfolio of delinquent accounts, ensuring timely follow-up and escalation as per defined processes. - Work towards achieving individual and team collection targets for assigned products/segments. - Customer Interaction & Conflict Resolution: - Handle customer queries and complaints regarding their outstanding dues with empathy and professionalism. - De-escalate situations involving angry or distressed customers, guiding them towards a resolution. - Provide clear and accurate information to customers regarding their accounts and available payment channels. - Maintain a polite and persistent approach to collections, fostering a cooperative relationship. - Documentation & Reporting: - Maintain accurate and detailed records of all collection activities, communications with customers, payment promises, and outcomes in the designated system (e.g., CRM, collection software). - Prepare and submit regular reports on collection performance, overdue accounts, and recovery status to the Team Leader/Manager. - Ensure all necessary collection letters, notices, and legal documents are issued as per policy and regulatory requirements. - Compliance & Risk Management: - Strictly adhere to all internal collection policies, procedures, and ethical guidelines. - Ensure compliance with all relevant regulatory guidelines issued by the Reserve Bank of India (RBI) and other financial authorities regarding debt collection practices (e.g., Fair Practices Code, guidelines on outsourcing of financial services). - Identify and report potential fraudulent activities or disputes to the appropriate internal departments. - Understand and mitigate operational risks associated with collection activities. - Coordination & Collaboration: - Collaborate with other internal teams such as Sales, Operations, Credit, and Legal to resolve customer issues and streamline collection processes. - Participate in team meetings, training sessions, and performance reviews.

  • Collections Officer

    7 days ago

    Patna, India LHRS HUMAN RESOURCE SERVICE LLP Full time

    JD- Farm Collections Duties and responsibilities Collection of current dues Collect the collection sheets from branch Group-wise collection as per scheduled time by following the process Deposit of collection money MERC entry Collection of over dues Follow up with the customers with updated data report of assigned portfolio Collection of money as...

  • High Salary! Officer

    2 weeks ago

    Patna, India Ultratech Cement Full time

    Job Description Roles: - Identify the locations for the hoarding placement, wall paintings etc. and timely distribution of the sales promotion material - Organize promotional activity as per the plan for Territory in order to drive positive brand equity index - Create awareness of value added services like Mobile Lab, Information Centre, Toll Free Number etc...

  • Team Collection Manager

    1 week ago

    Patna, Bihar, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Collection Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Relationship Manager-Tractors and Farm Equipments (TFE)-Marketing Branches Operations JOB DESCRIPTION Job Profile : ü Candidate should be Self-motivated with High energy Level, Fast and Positive learning attitude and strong team player. Should have excellent...

  • Sales Officer

    2 weeks ago

    Patna, Bihar, India GramPro Business Services Full time

    **Sales Officer - Retail Liability Responsible for increasing the Branch's Sales volume, exceptional customer services, acquisition of new customers and business development. **Eligibility**: Profile Graduation (regular) or PG in any discipline with 1+ years of sales experience in Banking/NBFC/FMCG etc. A flair for sales and marketing is mandatory. **Sales...

  • Chief Growth Officer

    3 hours ago

    Patna, India Talent Corner HR Services Pvt Ltd Full time

    This opening is for an esteemed entity specializing in the art, antiques, and collectibles market. The company boasts a substantial and diverse collection, including masterpieces from Indian Masters, Indian and European antiquities, as well as rare and valuable collectibles offering a unique and comprehensive portfolio of fine art.Designation :Chief Growth...

  • Field Collection Executive

    6 days ago

    Taregana, Patna, India Quess Corp Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Field Collection Officer's job involves directly visiting customers to collect overdue payments, negotiate payment plans, and resolve issues to ensure timely collection of outstanding debts. Age - Max 32 Bike & DL is mandatory Room Providing Taking Freshers for All over Bihar Contact No

  • Territory Manager – Urban Mass Retail

    1 week ago

    Patna, Bihar, India Airtel Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Territory Manager – Urban Mass RetailKey Deliverables • Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments ...

  • Sales Officer

    2 weeks ago

    Patna, Bihar, India TADKA SINGH FOODS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Locations: Patna, Nawada, Sasaram, Aurangabad (Bihar)Company: Hindustan Agro FoodsBrand: Tadka SinghPosition: Sales OfficerAbout UsHindustan Agro Foodsis a rapidly growing company in the FMCG sector, committed to delivering high-quality food products. Our flagship brand,Tadka Singh, is known for its authentic taste and quality products. We are looking for...

  • Field Collection Executive

    3 days ago

    Patna, Bihar, India Hi-Tek Syndicate Full time

    **Job description** **Designation - Field Collection Executive (Bank Loan EMI Recovery Backgroud)** **Office Location - Patna & Muzaffarpur** **Work Location - Patna, Bihar** **Interview Location - Patna & Muzaffarpur** Qualification - 12th, Graduation **Both Experience or Fresher **Must have own bike with DL.** **Must have cibil score upto...

  • Field Collection Executive

    7 days ago

    Patna, Bihar, India Hi-Tek Syndicate Full time

    esignation - Field Executive (Bank Loan EMI Recovery Background) **Office Location - Patna & Muzaffarpur** **Work Location - Patna, Bihar** **Interview Location - Patna & Muzaffarpur** Qualification - 12th, Graduation **Both Experience or Fresher Must have own bike with DL. **we don't take any money for joining.** **Preference will be given to early...