Deputy Manager

4 weeks ago

Gurgaon, Haryana, India WNS Holdings Full time
Job Description

Job Title: Deputy Manager, Training - Google Ads LOB (US Shift)About the Role:We are seeking a highly motivated and experienced Deputy Manager of Training to lead our Google Ads training program specifically for the US shift. This role is critical in ensuring our teams are equipped with the knowledge and skills necessary to excel in the dynamic world of online advertising. The ideal candidate will possess a strong understanding of Google Ads, excellent people management skills, data analytics capabilities, and experience in managing both internal and external clients.Responsibilities:1. People Management:A. Lead, mentor, and develop a team of trainers, fostering a positive and collaborative work environment.B. Conduct performance reviews, provide constructive feedback, and identify training needs for the training team.C. Manage team schedules and ensure adequate coverage for training sessions.D. Resolve team conflicts and escalate issues as needed.E. Drive team engagement and motivation.2. Training Program Development and Delivery:A. Design, develop, and deliver engaging and effective training programs on Google Ads for various audiences, including new hires, existing team members, and potentially external clients.B. Continuously update training materials to reflect the latest Google Ads features, best practices, and industry trends.C. Utilize a variety of training methodologies, including online learning, in-person workshops, and on-the-job training.D. Evaluate the effectiveness of training programs and make necessary adjustments to improve1 learning outcomes. E. Collaborate with subject matter experts to ensure training content is accurate and relevant.3. Data Analytics:A. Track and analyze training metrics to measure the impact of training programs on team performance.B. Identify areas for improvement in training content and delivery based on data analysis.C. Prepare reports on training effectiveness and present findings to management.D. Use data to inform decisions about future training initiatives.4. Client Management (Internal External):A. Effectively communicate with internal stakeholders (e.g., team leads, managers) to understand their training needs and provide updates on training progress.B. Build and maintain strong relationships with internal clients.C. Manage expectations and ensure client satisfaction with training programs.D. Potentially interact with external clients to provide training or support as needed. This may involve tailoring training content to specific client needs.5. Other Responsibilities:A. Stay up-to-date on the latest Google Ads features, best practices, and industry trends.B. Contribute to the development of training resources and knowledge sharing initiatives.C. Participate in team meetings and contribute to the overall success of the training department.

Qualifications:1. Bachelors degree in a related field preferred.2. Proven experience (bare minimum 2 years in training and development, preferably in the digital marketing industry.3. Strong understanding of Google Ads and online advertising principles

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