Support Engineer Ii, Salesforce

Job SummaryAbout the Team The Enterprise Applications team at Rubrik enables business processes employee experience and technologies to scale our organization to 1B This team is responsible for all the enterprise applications used at Rubrik and the relevant business processes Lead to Opportunity Quote to Cash Hire to Retire Customer Support Legal Facilities The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce com Oracle NetSuite Workday Coupa Chromeriver Snowflake Etrade Jitterbit Allocadia etc About the roleWe are seeking a skilled and proactive Support Engineer II - Salesforce to drive the stability performance and continuous improvement of our Salesforce ecosystem This role will focus on supporting Marketing Channel Sales and Admin functions ensuring smooth operations efficient user experiences and alignment with business goals You will lead incident resolution guide a support team while collaborating with cross-functional stakeholders What you ll doKey Responsibilities Salesforce Support Leadership Serve as the primary escalation point for Salesforce-related issues across Marketing Channel Sales and Admin modules Drive proactive engagement and partner with business stakeholders to improve system usability and process alignment Act as a liaison between business users and technical teams for issue triaging and solution deployment Technical Issue Resolution Diagnose troubleshoot and resolve complex Salesforce issues data integrity access automation failures integration problems etc Monitor system performance identify bottlenecks and optimize workflows and configurations Collaborate with cross-functional teams e g Integrations DevOps Reporting to resolve issues that span systems Change Management Enhancements Manage minor enhancements bug fixes and change requests through Agile or ITIL-based processes Coordinate with developers administrators and release managers to deploy solutions Create and maintain user documentation knowledge base articles and training materials Governance Compliance Ensure data governance policies are followed and that access controls roles and permissions are properly managed Maintain system integrity audit logs and compliance with security protocols Support SOX GDPR and other regulatory compliance requirements through documentation and control validation Assist with internal and external audits as needed Experience you ll need Bachelor s degree in Computer Science Information Systems or a related field 5-7 years of Salesforce experience Strong knowledge of Salesforce Sales Cloud Marketing Cloud or Pardot Channel Partner Portals and Salesforce Admin functionalities Experience with Salesforce Service Cloud and Case Management is a plus Proficiency in troubleshooting complex issues involving Apex Flows Workflows Process Builder Validation Rules Reports Dashboards Familiarity with Salesforce integration tools e g MuleSoft Zapier Marketing Automation Platforms Salesforce Administrator certification is required additional certifications e g Platform App Builder Marketing Cloud Administrator Marketing Cloud Email Specialist are a plus Key Competencies Strategic thinking and ability to align solutions with business objectives Leadership and mentorship of cross-functional technical teams Ability to manage multiple priorities and deliver projects on time High attention to detail and commitment to quality Exceptional problem-solving and analytical skills Strong communication and interpersonal abilities Ownership mindset with a bias for action Ability to manage competing priorities in a fast-paced environment Customer-centric and solutions-driven mindset Join Us in Securing the World s DataRubrik NYSE RBRK is on a mission to secure the world s data With Zero Trust Data Securityxe2x84xa2 we help organizations achieve business resilience against cyberattacks malicious insiders and operational disruptions Rubrik Security Cloud powered by machine learning secures data across enterprise cloud and SaaS applications We help organizations uphold data integrity deliver data availability that withstands adverse conditions continuously monitor data risks and threats and restore businesses with their data when infrastructure is attacked Inclusion RubrikAt Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed Our commitment to inclusion is at the heart of our mission to secure the world s data Our goal is to hire and promote the best talent regardless of background We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential Our inclusion strategy focuses on three core areas of our business and culture Our Company We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally Your potential is limitless here Our Culture We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work Your contributions help us innovate and break boundaries Our Communities We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients Your impact extends beyond Rubrik contributing to safer and stronger communities Equal Opportunity Employer Veterans DisabledRubrik is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Rubrik provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics In addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please contact us at hr rubrik com if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment