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Implementation Engineer
4 weeks ago
At
Konecta , we are transforming customer engagement with next-generation cloud-based platforms. We’re looking for an experienced
Implementation Engineer
with a strong background in
Contact Center technologies
and
cloud (AWS) deployments
to join our fast-growing team.
What You’ll Do
Lead the implementation of Konecta products into customer ecosystems.
Act as a
consultant and product SME , gathering requirements and aligning solutions with client needs.
Configure, test, and deploy Konecta software in
multi-tenant SaaS environments .
Train and support users, ensuring smooth adoption and transition to production.
Troubleshoot implementation issues while effectively communicating updates to clients.
What We’re Looking For
Strong understanding of
omnichannel communication technologies
and their role in contact centers.
Hands-on experience with
Contact Center software suites
(Five9, Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys).
Five9 experience is a plus.
Strong skills in
SQL
(mandatory), IP networking, and REST APIs.
Familiarity with
AWS, Linux, Nginx, Redis .
Previous experience with
outbound contact center products
(dialer, ACD, IVR, etc).
Excellent problem-solving ability, consultative communication style, and a customer-first mindset.
Why Join Us?
This is an excellent opportunity to grow your expertise while working on large-scale enterprise implementations. At Konecta, you’ll be part of one of the fastest-growing and most respected technology companies, where
innovation, collaboration, and customer success
drive everything we do.
