Housekeeping Associate

Role Overview

The Housekeeping Associate is responsible for maintaining the cleanliness, hygiene, and overall appearance of guest rooms, public areas, and back-of-house spaces. The role ensures that guests experience a clean, safe, and welcoming environment, contributing to the overall satisfaction and reputation of the hotel/resort.

Key Responsibilities

- Clean, sanitize, and service guest rooms, bathrooms, corridors, and public areas according to hotel standards.
- Replace linens, amenities, and supplies as per established guidelines.
- Report maintenance issues, damages, or lost & found items promptly to the supervisor.
- Follow proper cleaning procedures and use cleaning equipment/chemicals safely.
- Ensure housekeeping trolleys and storage areas are organized and stocked.
- Adhere to hygiene, safety, and sanitation standards in line with company policies.
- Support laundry operations when required.
- Provide courteous and prompt responses to guest requests.
- Assist in maintaining housekeeping records such as room status and cleaning checklists.
- Uphold the brand standards of the property at all times.

Skills & Competencies

- Attention to detail and strong sense of cleanliness.
- Time management and ability to work in a fast-paced environment.
- Basic communication skills (reading, writing, and understanding instructions).
- Ability to work independently and as part of a team.
- Physical stamina to handle repetitive tasks, bending, lifting, and long hours on feet.

Qualifications

- High school diploma or equivalent preferred.
- Prior housekeeping or hospitality experience desirable but not mandatory.
- Training in cleaning procedures and chemical safety will be an advantage.

Work Conditions

- Rotational shifts including weekends and holidays.
- Exposure to cleaning chemicals, dust, and physical work.