IT Assistant

Job Description

JAY JAY MILLS is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey.

As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities.

Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems.

- Support :Provide first-level technical support to end-users, addressing hardware and software issues promptly
- Assist users with login, password resets, and basic IT troubleshooting
- Hardware Maintenance: Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and other peripherals
- Conduct routine checks to ensure hardware functionality
- Software Support :Install, configure, and update software applications
- Troubleshoot and resolve software-related issues reported by users
- Network Assistance: Assist in the configuration and maintenance of local area networks (LANs)
- Troubleshoot basic network connectivity issues
- Documentation: Maintain accurate records of IT equipment, software licenses, and user accounts
- Document troubleshooting procedures and solutions for future reference
- IT Security: Assist in implementing and maintaining IT security measures, including antivirus software and firewall configurations
- Monitor for and report any security-related incidents
- Procurement Support :Assist in the procurement of IT hardware and software
- Coordinate with vendors for the timely delivery of IT equipment
- Meeting Support: Provide technical support for meetings, including setting up audio-visual equipment and troubleshooting technical issue

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