Field Service Application Engineer

19 hours ago

Panchkula, India Agilent Technologies Full time

Primary Function Provides technical application services support to Agilent customers This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers Job Roles Responsibilities Responsibilities of this position include but are not limited to Responsible for providing remote post-sales hardware software technical support and Application support services to external customers and or internal field personnel utilizing remote diagnostic capabilities Responsible for providing technical application support for Agilent analytical instruments to existing new customers in markets of Biopharma Proteomics Pharma Food etc in Manesar location Expected to operate and work independently receives minimal guidance and generally only on the most complex issues consults on issues as needed or requested Cost time effective application method deployment on Agilent instruments Promptly troubleshoot method technology transfers issues from one instrument to another Lead projects requiring coordination with other functions customers Deliver product seminars for customers prospects and employees Training of internal external team and provide technical support Respond promptly to related customer queries help in prompt resolution of customer escalations Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted Must be willing to travel to customer locations as a part of learning and development Qualifications Master s Degree in Chemistry Analytical Chemistry Instrumentation Pharmacy Biotechnology Life Science or equivalent Relevant basic theoretical knowledge of analytical instruments like LC LCMS QTOF GC GCMS etc Experience 18-24 months Candidate should enjoy talking and communicating with customers with the help of remote tools and provide resolution to the raised queries Excellent numerical verbal and written communication troubleshooting and problem-solving skills along with good organizational negotiation skills Note Preferably LCMS LCQTOF for Biopharma Preferably GCMS for Food Pharma Computer and IT Skills Microsoft Outlook Excel PowerPoint SQL SAP-CRM etc Additional Details This job has a full time weekly schedule Our pay ranges are determined by role level and location Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training During the hiring process a recruiter can share more about the specific pay range for a preferred location Pay and benefit information by country are available at https careers agilent com locations Agilent Technologies Inc is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws Travel Required 75 of the Time Shift Day Duration No End Date Job Function Services Support

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