Manager- Machine Learning

4 days ago


Gurugram, India Sprinklr Full time

Job Description

Role Responsibilities:

- Collaborate with product engineers and data science teams to build AI products
- Lead escalations and priority incidents, ensuring effective collaboration among stakeholders
- Manage service delivery, ensuring customer expectations are met and driving future demand
- Assist in recruitment, performance assessments, training, and mentoring of the team

Key Deliverables:

- Delivery of high-quality AI product features and enhancements
- Development of systems and procedures to ensure outstanding service delivery
- Timely resolution of escalated issues and incidents
- Continuous optimization of service delivery processes



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