Ar Caller

2 weeks ago

Chennai Bengaluru, India Source To Win Consultancy Full time

Job Description

Job Title: AR Caller (Accounts Receivable Caller)

Location: Chennai

Experience: 13 years in AR Calling

Qualification: Any Graduate

Key Responsibilities:

- Make outbound calls to insurance companies in the US to resolve unpaid or denied claims.
- Understand and analyze Explanation of Benefits (EOB), Claim Denials, and other payer communications.
- Follow up with payers on outstanding claims in a timely and effective manner.
- Take appropriate action based on the status of the claim (e.g., appeal, reprocess, rebill, escalate).
- Document all call activities and update systems with relevant information.
- Meet daily/weekly productivity and quality benchmarks.
- Communicate effectively with internal teams (coding, billing) to resolve claim-related issues.

Requirements:

- Good understanding of the US Healthcare RCM process, especially AR follow-up.
- Knowledge of healthcare terminology, CPT/ICD codes, and common denial reasons.
- Familiarity with insurance guidelines (Medicare, Medicaid, Commercial Payers).
- Excellent verbal communication and listening skills (US Accent preferred).
- Proficiency in MS Office and experience using medical billing software (e.g., EPIC, Athena, NextGen).
- Willingness to work in night shifts (US time zones).

Regards,

Kavya

9342785373

[Confidential Information]

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