Email & Offline Support Specialist

7 days ago

Delhi India Virtual Connect Lab Tech Full time

Job Description Email & Offline Support Specialist (US Utility Services Program) Location: Remote (Anywhere in India) Night Shift | Rotational We are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy, clarity, and timely completion. Work Schedule: 7 days a week (rotational) 7:30 p.m. IST 7:30 a.m. IST Key Responsibilities: - Process customer email requests to start, stop, or transfer utility services. - Confirm and update service order details and scheduling. - Respond to billing, payment, due-date, and balance inquiries using standardized templates. - Assist customers with payment arrangements and budget billing plan updates. - Clarify charges, fees, or adjustments shown on bills. - Document all account actions accurately. - Make occasional outbound calls to provide updates or confirmations. Technology Requirements: To qualify, you must meet all of the following: - USB VoIP headset (mandatory during certification and servicing) - Dual monitors - Minimum 8 GB RAM - Latest version of Windows 11 (fully updated with no pending patches) What we are looking for: Top-performing candidates typically demonstrate: - Excellent written and verbal communication skills - Strong attention to detail and high reliability - Ability to work efficiently under established quality and timeliness standards - Comfort working in a fast-paced environment Compensation: Competitive pay with opportunities for great earning potential based on accuracy, consistency, and performance. Send your resume to [Confidential Information] (Mention Job Code: VC2502W in the subject line)

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