Customer Service Executive Jobs Opening in Etrans Solutions at Salt Lake, KolkataLess
2 weeks ago
We urgently need 2 Customer Service Executive to be posted in Kolkata.Skill - Any graduate, with fluency in Hindi & English and presentation skills.Exp - 0-2 yearsSalary - 15K in handShift duty - 6 days week, with alternate night dutiesKey ResponsibilitiesA. Customer Interaction & Query Resolution Handle incoming calls, emails, and chat requests from customers. Understand customer queries and provide prompt, accurate responses. Assist customers in product/service inquiries, troubleshooting, and issue resolution. Build and maintain strong customer relationships by delivering quality service. B. Complaint Handling & Escalations Record customer complaints and provide appropriate solutions within agreed timelines. Escalate complex issues to seniors or relevant departments when necessary. Ensure proper follow-up on unresolved queries to achieve customer satisfaction. C. Order Processing & Service Support Assist customers in placing orders, tracking shipments, cancellations, and returns. Coordinate with internal teams to ensure smooth order fulfillment. Update customers regarding product availability, billing, and service timelines. D. Customer Relationship Management Maintain accurate customer data and update records in the CRM system. Identify potential opportunities to cross-sell or upsell products/services. Build rapport with clients to increase loyalty and long-term engagement. E. Reporting & Documentation Prepare daily, weekly, and monthly customer service reports. Document frequently asked questions and create knowledge base materials. Share customer insights and feedback with management to improve products/services.Required Skills & Competencies A. Technical Skills Proficiency in MS Office, CRM tools, and email handling. Familiarity with ticketing systems and customer service platforms. Knowledge of company products, services, and policies. B. Soft Skills Excellent verbal and written communication skills. Strong listening skills and a customer-centric approach. Patience, empathy, and problem-solving abilities. Ability to handle pressure, targets, and high call volumes. Multitasking and time management skills.More information about this Customer Service Executive JobPlease go through the below FAQs to get all answers related to the given Customer Service Executive jobWhat are the job requirements to apply for this Customer Service Executive job position? Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Service Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Service Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Service Executive position? Ans: There are immediate 2 job openings for Customer Service Executive in our Organisation. B.Com, BA, BBA/BBM, BCA, BSc
-
Kolkata, India Career comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) Location Salt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zones Days Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
-
Kolkata, India Career Comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) Location Salt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zones Days Off: Fixed weekends – Saturday & Sunday Schedule: Monday to Friday workweekAbout the Role Handle inbound voice calls from U.S. Healthcare service/customers—no...
-
Kolkata, India Career Comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
-
Kolkata, India Career Comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
-
Customer Support Representative-female
3 days ago
Kolkata, India AD HR CONSULTANCY Full timeWe are hiring CUSTOMER SUPPORT EXECUTIVE -Female \ **Job location** -Salt lake -V, Kolkata **ELIGIBILITY**: - Any graduate - Minimum 1 yr working experience in Tele calling ,Customer support / BPO - Working experience in MS Word, Excel etc. **Job Types**: Permanent, Full-time **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day...
-
Kolkata, West Bengal, India ONE ZONE HR SOLUTION Full timeHiring "Customer Support Executive" Eligibility: Any Graduate At least 1 year experience required in customer relation, tele calling, sales coordinator, client coordinator, BPO industry etc. **Salary**: 18000 - 22000/ - Location: Salt Lake - sec. v, Kolkata Female only **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: -...
-
Kolkata, India Career comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
-
Kolkata, India Digitide solutions office Full timeAssisting customers on call , soft collections inbound outbound both available for renowned State Bank of India process in voice process for work from office job. Shift timings are rotational- any 9 hours rotational shift between 8am to 8pmMore information about this Customer Service Associate JobPlease go through the below FAQs to get all answers related...
-
Data Entry Operator
2 weeks ago
Salt Lake, Kolkata, West Bengal, India IEM SALT LAKE Full timeIEM SALT LAKE NEEDS ONE DATA ENTRY PERSON AT SALT LAKE OFFICE. **Job Type**: Temporary **Education**: - Bachelor's (preferred) **Experience**: - Microsoft Office: 1 year (preferred) - total work: 1 year (preferred) **Language**: - English (preferred) Work Location: In person
-
Female Telesales Executive for Salt Lake
3 days ago
Salt Lake, Kolkata, West Bengal, India Bose Consulting Full timeQualification - Graduate Gender - Only Male Age - Upto 35 Salary - 15k to 25k **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) -...
