Customer Service Executive Jobs Opening in Etrans Solutions at Salt Lake, KolkataLess
4 weeks ago
We urgently need 2 Customer Service Executive to be posted in Kolkata.Skill - Any graduate, with fluency in Hindi & English and presentation skills.Exp - 0-2 yearsSalary - 15K in handShift duty - 6 days week, with alternate night dutiesKey ResponsibilitiesA. Customer Interaction & Query Resolution Handle incoming calls, emails, and chat requests from customers. Understand customer queries and provide prompt, accurate responses. Assist customers in product/service inquiries, troubleshooting, and issue resolution. Build and maintain strong customer relationships by delivering quality service. B. Complaint Handling & Escalations Record customer complaints and provide appropriate solutions within agreed timelines. Escalate complex issues to seniors or relevant departments when necessary. Ensure proper follow-up on unresolved queries to achieve customer satisfaction. C. Order Processing & Service Support Assist customers in placing orders, tracking shipments, cancellations, and returns. Coordinate with internal teams to ensure smooth order fulfillment. Update customers regarding product availability, billing, and service timelines. D. Customer Relationship Management Maintain accurate customer data and update records in the CRM system. Identify potential opportunities to cross-sell or upsell products/services. Build rapport with clients to increase loyalty and long-term engagement. E. Reporting & Documentation Prepare daily, weekly, and monthly customer service reports. Document frequently asked questions and create knowledge base materials. Share customer insights and feedback with management to improve products/services.Required Skills & Competencies A. Technical Skills Proficiency in MS Office, CRM tools, and email handling. Familiarity with ticketing systems and customer service platforms. Knowledge of company products, services, and policies. B. Soft Skills Excellent verbal and written communication skills. Strong listening skills and a customer-centric approach. Patience, empathy, and problem-solving abilities. Ability to handle pressure, targets, and high call volumes. Multitasking and time management skills.More information about this Customer Service Executive JobPlease go through the below FAQs to get all answers related to the given Customer Service Executive jobWhat are the job requirements to apply for this Customer Service Executive job position? Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Service Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Service Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Service Executive position? Ans: There are immediate 2 job openings for Customer Service Executive in our Organisation.
B.Com, BA, BBA/BBM, BCA, BSc
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Kolkata, India Career comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) Location Salt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zones Days Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
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Kolkata, India Career Comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
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Kolkata, India Career Comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
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Kolkata, West Bengal, India ONE ZONE HR SOLUTION Full timeHiring "Customer Support Executive" Eligibility: Any Graduate At least 1 year experience required in customer relation, tele calling, sales coordinator, client coordinator, BPO industry etc. **Salary**: 18000 - 22000/ - Location: Salt Lake - sec. v, Kolkata Female only **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: -...
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Kolkata, India Career comfort Full timeCustomer Support Executive – NIGHT SHIFT (Inbound Voice) LocationSalt Lake, Sector V, Kolkata (On-site with free cab drop service)Shift & ScheduleNight Shift aligned with U.S. time zonesDays Off: Fixed weekends – Saturday & SundaySchedule: Monday to Friday workweekAbout the RoleHandle inbound voice calls from U.S. Healthcare service/customers—no...
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Kolkata, India FitGreen Full timeRole Overview We are looking for an experienced and customer-focused Cashier to join our team. The ideal candidate should have prior experience in handling cash transactions in a quick service restaurant (QSR) environment and be comfortable using application based cash systems. Key Responsibilities • Handle cash, card, and digital payments...
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Salt lake-International chat process
2 days ago
Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 27,600 - ₹ 36,000 per yearInternational Chat Process5days working-1 virtual round , 3 assessments-salary:23ctc-Location:Kolkata ,Salt Lake-Good communication mandatory-Graduate can apply
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Kolkata, India Digitide solutions office Full timeAssisting customers on call , soft collections inbound outbound both available for renowned State Bank of India process in voice process for work from office job. Shift timings are rotational- any 9 hours rotational shift between 8am to 8pmMore information about this Customer Service Associate JobPlease go through the below FAQs to get all answers related...
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Hiring Customer Support Executive- Female
1 week ago
Kolkata, West Bengal, India AD HR CONSULTANCY Full timeHiring CUSTOMER SUPPORT EXECUTIVE -Female **Job location** - Salt Lake,Kolkata **ELIGIBILITY**: - Any graduate - Minimum 2yr of working experience in Customer support executive /Sales Coordinator / BPO / Tele calling Etc. - Well communication skill require in English, Hindi & Bengali. - Working experience in MS Word & Excel. **Job Types**: Full-time,...
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Kolkata, India Gemba Full timeUrgent Requirement for B2B Sales Manager/ExecutivePositions : 5Location : KolkataExperience : 2+ yearsSkills Required : Good Communication, Sales, Client Handling, SaaS Experience, Software Sales.Compensation : up to 3,60,000 LPASend CV Key Responsibilities: 1. Lead Generation & Prospecting: Identify potential business clients through online research,...
