Senior Product Manager

Job Description We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us Your opportunity At New Relic, Product Managers are leaders with vision, strategic thinking, customer obsession, bias for action, and passion for data-driven decisions. The Growth & Monetization teams are at the core of product and go-to-market at New Relic. We are hiring a Senior Product Manager for one of our monetization teams responsible for the Usage Rating Pipeline. This pipeline is mission-critical for New Relic's consumption-based pricing model, serving as the backbone for customer experiences like the Usage UI as well as downstream systems including billing, reporting, and data warehousing. In this role, you will ensure the reliability and accuracy of our current pipeline while driving improvements to support scale. You will also play a pivotal role in launching new products by integrating them into the usage rating ecosystem. This role requires a blend of technical expertise, strategic thinking, and leadership to drive the product roadmap effectively with a diverse set of stakeholders from Leadership, Engineering, Finance, Customer Success, Sales, and Legal. What You'll Do - Own the Usage Rating Pipeline: Set the vision and strategy for the usage rating pipeline, ensuring it remains robust, accurate, and reliable as the foundation of our consumption business. - Drive Reliability & Accuracy: maintain the high fidelity of usage data that powers customer billing and internal reporting. - Enable New Product Launches: Partner closely with product teams to launch new offerings by defining and implementing their usage rating requirements. - Support Key Integrations: Manage the pipeline as a platform that feeds front-end customer experiences (Usage UI) and critical back-end systems (Billing systems, Reporting, and Data Warehouse). - Build a Data-Driven Roadmap: Define, analyze, and report business metrics to meet area-specific OKRs. Cross-Functional Leadership: Effectively manage dependencies, priorities, and plans across multiple functional areas to ensure alignment to meet business goals. This role requires - Bachelor's degree or equivalent practical experience. Computer Science background preferred. - 5+ years of experience building and launching technical products as a Product Manager, specifically with backend data pipelines or platform products. - Ability to analyze data and use it to deliver innovative capabilities. - Excellent written and verbal communication skills. - Ability to bring clarity in the face of ambiguity. Bonus points if you have - Experience with SaaS consumption billing models and monetization of features. - Experience with business systems like Salesforce, Zuora, NetSuite, and Snowflake (highly relevant for billing and warehouse integrations). - Experience working with diverse stakeholders like Sales, Finance, Legal, Customer Success. - Prior SaaS product experience with a developer persona. Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [Confidential Information]. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy