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3 weeks ago

Gurgaon Haryana, India Weekday AI Full time

This role is for one of Weekday s clients Min Experience 0 years Location Gurgaon Gurugram JobType full-time Requirements At Shipsy we re building proactive AI systems that anticipate and automate customer needs reimagining customer experience beyond reactive support This role focuses on applied AI engineering to solve real customer challenges You ll start with hands-on support to gain deep insights then build intelligent automation Your Journey From Understanding to Automation Phase 1 Master the Domain Months 1-6 Resolve customer support tickets manage escalations and troubleshoot complex issues for enterprise clients Develop empathy for pain points through direct interactions Analyze codebase patterns and business impact while solving problems Identify repetitive tasks and build initial automation tools Phase 2 Architect the Future Months 6 Design AI agents using LLMs agentic frameworks and vector databases for automated resolutions Create workflows for diagnosis API interactions and autonomous fixes Deploy ML models for predictive detection root cause analysis and proactive outreach Implement RAG function calling and multi-agent systems Key Responsibilities Customer Success Support Phase 1 Focus Resolve tickets via portal with timely high-quality solutions Handle escalations and troubleshooting for critical operations Manage incident communications and technical explanations Participate in on-call rotations across time zones Own metrics SLA adherence first-call resolution and satisfaction scores AI Automation Engineering Growing Focus Deploy AI systems using modern frameworks Build automation for multi-step scenarios Develop predictive models for issue prevention Create autonomous AI agents Reduce manual support through automation Technical Innovation Integrate AI tools to boost efficiency Experiment and contribute to AI-first culture Collaborate to embed customer learnings into the platform What We re Looking For Mindset Skills Entrepreneurial spirit Turn problems into transformative solutions AI-first thinking Excited to apply AI to business challenges Customer obsession Driven to create exceptional experiences Systems thinking Connect technical solutions to outcomes Strong engineering fundamentals in Python JavaScript or similar Knowledge of AI ML LLMs frameworks APIs databases and integrations Familiarity with data analysis tools Bonus Points Experience with AI agents automation or CX platforms Background in data science ML or AI research Time in fast-growing SaaS companies Interest in logistics or enterprise software

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